Restaurant Shift Leader

Potbelly Sandwich Works; Harrisonburg (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A popular sandwich chain is seeking a Shift Leader to oversee daily operations in Harrisonburg. This role involves leading associates, ensuring customer satisfaction, and maintaining high-quality standards. Candidates should have supervisory experience in a fast-paced restaurant environment and a high school diploma. The position requires strong leadership, customer service, and communication skills, along with the ability to work flexible hours.

Qualifications

• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• Must be able to work a minimum of 2 opens and/or closes per week.
• Must pass a Food Safety Certification course.

Responsibilities

• Lead Associates on shifts, ensuring all tasks are completed.
• Resolve customer complaints to ensure satisfaction.
• Control food costs, labor, and waste on the shift.

Skills

Customer service skills

Communication skills

Organizational skills

Leadership abilities

Ability to train others

Education

High School degree

Job description

Overview

Join to apply for the Restaurant Shift Leader role at Potbelly Sandwich Works

Job Title: Shift Leader
Department/Function: Operations
Location: Field, in Shop
Report to: General Manager/Assistant Manager
Details: Nonexempt
Travel Requirements: Rarely

Responsibilities

• Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training.
• Know and support appropriate personnel policies, labor laws and safety procedures.
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.).
• Transitions into opening/closing duties.
• Make customers really happy; resolve customer complaints/issues; empower Associates to ensure all customers leave happy.
• Execute and support all food safety requirements and practices.
• Lead Associates to open, transition, and close shifts without supervision.
• Manage and organize the line and delegate duties to Associates.
• Know and uphold standards for product quality; work the line as needed; ensure back-of-the-house procedural standards are met.
• Promote sales on the shift through executing the marketing plan within the four walls.
• Control food costs, labor, waste, and cash on the shift; count drawers and follow proper daily cash handling procedures.

Essential Physical Functions

• Must have the ability/stamina to work a minimum of 40 hours a week.
• Ability to stand/walk for 8-9 hours per day and sit for 1-2 hours per day.
• Must be able to exert well-paced and frequent mobility for periods of up to five hours.
• Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
• Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
• Must be able to tolerate higher levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
• Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service.

Experience, Education, and Behaviors

• Must represent Potbelly Advantage and Our Values.
• Minimum of 1 year supervisory experience in a restaurant or retail environment.
• Minimum educational requirement: High School degree.
• Must be able to work a minimum of 2 opens and/or closes per week.
• As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health, while in all other states certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). If the Shift Leader or Manager fails to pass the certification requirements after two attempts, they will not be qualified to continue in a Shift Leader or Management capacity.
• Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities.
• Exceptional customer service skills; strong communication, organizational, and interpersonal skills.
• Ability to train and coach others; strong leadership and teamwork abilities; capable of managing fast-paced, high-volume shifts while providing excellent customer service.