Bistro Server: Elevate Guest Experience & Service

HHM Hotels; Brookline (MA); On-site; USD 32,000 - 48,000; Full time

Job summary

HHM Hotels is seeking a Bistro Server to greet and serve guests, manage orders, and uphold brand standards at our restaurant in Brookline, MA. This role requires serving beverages and meals with courtesy, handling payments, and communicating dietary needs to the kitchen.

The position may involve bartending and supporting busy periods. Strong customer service skills and prior food & beverage experience are preferred.

Qualifications

• High School diploma or equivalent preferred.
• Previous food and beverage experience or equivalent training required.

Responsibilities

• Set up necessary supplies, food, and beverage at the beginning of the shift and maintain a stocked work area at all times.
• Take orders from customers, input orders, obtain payment and provide change.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Prepare food, coffee and other beverages, including alcohol, when necessary.
• Prepare ingredients for cooking, including portioning, chopping, and storing food, when necessary.
• Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank in accordance with established policies.
• Clean all equipment and areas, locking equipment doors, etc.
• Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Bistro Server to greet and serve guests, manage orders, and uphold brand standards at our restaurant in Brookline, MA. This role requires serving beverages and meals with courtesy, handling payments, and communicating dietary needs to the kitchen.

The position may involve bartending and supporting busy periods. Strong customer service skills and prior food & beverage experience are preferred.