Bistro Server: Guest-Focused Service + Clear Growth Path

Plazahotelelpaso; Brookline (MA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

HHM Hotels is seeking a Bistro Server to warmly serve guests and manage orders in a Brookline, MA dining setting. You will handle payments, communicate dietary needs, and assist with beverage preparation while upholding brand and sustainability standards.

The role requires standing for long periods, flexibility to work weekends/holidays, and the ability to lift up to 25 pounds. Training is provided to ensure guest satisfaction and safe service.

Qualifications

• High School diploma or equivalent preferred.
• Previous food and beverage experience or equivalent training required.

Responsibilities

• Set up necessary supplies, food, and beverage at the beginning of the shift and maintain a stocked work area at all times.
• Take orders from customers, input orders, obtain payment and provide change.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Prepare food, coffee and other beverages, including alcohol, when necessary.
• Prepare ingredients for cooking, including portioning, chopping, and storing food, when necessary.
• Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods.
• Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank in accordance with established policies.
• Clean all equipment and areas, locking equipment doors, etc.
• Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Food & beverage experience

Customer service

Education

High School diploma or equivalent

Job description

HHM Hotels is seeking a Bistro Server to warmly serve guests and manage orders in a Brookline, MA dining setting. You will handle payments, communicate dietary needs, and assist with beverage preparation while upholding brand and sustainability standards.

The role requires standing for long periods, flexibility to work weekends/holidays, and the ability to lift up to 25 pounds. Training is provided to ensure guest satisfaction and safe service.