Bistro Attendent

Johnson Hospitality LLC; Vallejo (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid sick time

Referral program

Vision insurance

Job summary

Johnson Hospitality LLC is seeking a friendly server to provide attentive dining service in person at our Vallejo, CA location. You will greet guests, take orders, and enter them into the POS system, while preparing beverage and food orders as needed.

Maintain a clean service area and ensure guest satisfaction throughout the visit. The role requires ability to lift up to 50 pounds, stand for extended periods, and follow hotel safety and cash-handling procedures.

Qualifications

• Must be able to lift 50 pounds and stand for long periods.
• Provide friendly and responsive service to guests.
• Know basic beverage and food service practices.

Responsibilities

• Greet guests, take orders, and answer questions about menus.
• Enter orders in the POS system and process payments.
• Prepare coffee/barista drinks and assist with food orders as needed.
• Maintain a clean, organized service area and support station.
• Deliver accurate checks, handle cash and card payments following policy.
• Follow hotel/casino cash handling procedures and safety guidelines.
• Assist team with opening/closing duties and side work as assigned.
• Communicate guest requests to supervisors and log maintenance needs.

Skills

Customer service

Cash handling

POS operation

Food & beverage service

Teamwork

Communication

Tools

POS system

Job description

SUMMARY:This is a tipped postionResponsible for providing friendly, attentive, and responsive service to create anexceptional dining experience for all of our guests. The primary objective is tocreate a personalized experience for our guests that will make them want to returnand recommend us to others.ESSENTIAL FUNCTIONS:1. Welcome and connect with every customer. Discover customer needs andmake recommendations you genuinely feel your guests will enjoy2. Be incredibly friendly, customer centric, smile and radiate a positive andaccommodating attitude while interacting with customers3. Answer questions about our food, beverages and other restaurant or hotelfunctions and services4. Take food and beverage orders from guests, enter orders in POS system5. Prepare coffee barista drinks, specialty drinks and food orders6. Perform running side work and opening & closing duties throughout your shiftas required by service station assignment7. Maintain a clean and organized work and service area8. Ensure guests are satisfied with the beverage, food, and service. Respondpromptly and courteously to any requests9. Prepare final bill, present check to the guest, accept payment, processcredit card charges or make change if applicable10. Responsible for following hotel cash handling procedures11. Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,Empathize, Apologize, Resolve, Notify)12. Always have a friendly and welcoming demeanor when interacting with ourguests13. Teamwork – offer to help or ask for help from your team members assituations arise14. Complete food safety and alcohol serve certification15. Have the ability to hand carry a minimum of three plates. All servers will besharing in the food running16. Be available to fill in as needed to ensure the smooth and efficient operationof the Bistro as directed by the restaurant manager or immediate supervisor17. Notify Supervisor/Manager of any problems with cleaning or equipment18. Fill out maintenance work orders and deliver to supervisor/manager ordesignated area in a timely manner19. Responsible for knowing all hotel emergency procedures20. Follow all hotel safety guidelines and requirements21. Responsible for following all hotel quality assurance standards fordepartment22. Responsible for the proper administration of keys left by guests23. Bring all lost and found items to the supervisor’s or manager’s office forlogging and storage24. Accommodate guest special requests courteously25. Answer guest questions regarding hotel and local area facilities and services26. Carry out any reasonable request by management that I am capable ofperformingPlease note this job description is not designed to cover or contain acomprehensive listing of activities, duties, or responsibilities that are required of theemployee for this job. Duties, responsibilities, and activities may change at anytime with or without notice.These duties may require you to frequently bend, lift, carry, twist, push, pull, reach,kneel, and may require prolonged periods of standing and/or walking. Must be ableto lift, push, and pull a minimum of 50 pounds.Benefits:401(k)401(k) matchingDental insuranceEmployee discountHealth insurancePaid sick timeReferral programVision insuranceWork Location: In person