Biotech Security Account Manager — AI-Powered Ops Lead

AUS; Boston (MA); On-site; USD 100,000 - 123,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plan and disability

Job summary

Allied Universal is hiring a Security Account Manager for a biotech client in the Boston area. You will lead a team of security officers and supervisors, guiding daily security operations and scheduling through AI-powered tools to meet client hours and reduce unbilled overtime.

You will build and maintain strong client relationships, oversee payroll and performance, and coordinate incidents while ensuring safety and operational excellence on site.

Qualifications

• High school diploma or equivalent.
• Licensing requirements per state/local laws.
• Valid driver’s license if using a company or personal vehicle for business.
• 2+ years in business operations, security management, or supervising teams.
• Experience leading and retaining a dynamic client-facing team.

Responsibilities

• Manage scheduling using AI-powered tech to meet contract hours and minimize unbilled overtime.
• Lead and develop security teams including payroll, performance, and relations.
• Enhance client relationships and serve as primary client contact for service quality.
• Handle security incidents and emergencies with professional coordination.
• Oversee training, safety, and site standards and manage inventory.

Skills

Leadership

Security management

Client relations

Decision making

Communication

Education

College degree in Business Administration or a law enforcement-related field

Tools

Microsoft Office

CCTV

Access control

Badge administration

Job description

Allied Universal is hiring a Security Account Manager for a biotech client in the Boston area. You will lead a team of security officers and supervisors, guiding daily security operations and scheduling through AI-powered tools to meet client hours and reduce unbilled overtime.

You will build and maintain strong client relationships, oversee payroll and performance, and coordinate incidents while ensuring safety and operational excellence on site.