Biotech Client Success Manager

Inizio Engage; Northern (KY); Hybrid; USD 56,000 - 104,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Company-paid holidays

Recognition programs

Career growth & development

Job summary

Inizio Engage is seeking a Client Account Manager to oversee all aspects of program implementation, maintenance, and expansion for assigned biotech clients. You will translate client needs into effective solutions, manage status communications, and drive on-time delivery within budget.

The role requires 3–5 years in client or project management, pharma experience, and strong MS Office skills. Travel may be required; the final compensation will reflect experience and internal equity.

Qualifications

• Bachelor’s Degree or equivalent work related experience.
• 3-5 years client or project management, or related experience preferred
• 3-5 years pharmaceutical experience preferred
• 3-5 years contact center experience preferred
• Must be highly organized, with solid relationship building skills
• Strong critical thinking and creative problem-solving skills
• Excellent with Microsoft Office programs including Excel and PowerPoint
• Excellent oral and written communication skills as well as customer service and negotiation skills
• Ability to travel as necessary or required, which may include overnight and/or weekend travel

Responsibilities

• Lead and support all aspects of program implementation, maintenance and/or expansion; probe, clarify and determine clients’ needs to develop effective solutions
• Communicate with and issue status updates to the client regularly throughout the implementation process and during the life of the program
• Schedule and facilitate status calls with frequency appropriate to the needs of the program
• Ensure that all client needs are met with a high degree of quality
• Create and maintain reports and analysis/insight as dictated by the needs of program and/or client
• Provide accurate and timely invoicing and track costs against client budget
• Author and maintain client specific SOPs and Work Instructions
• Provide ad-hoc proposals and pricing as needed
• Schedule and spearhead creation and delivery of periodic business reviews
• Take lead on annual contract renewal process (if applicable); with involvement by the appropriate Inizio resources
• Strategize and collaborate with clients and internal teams to identify efficiencies and offer creative solutions to client
• Must safeguard patient privacy and confidentiality by following HIPAA guidelines

Skills

Client management

Project management

Pharma experience

Travel readiness

MS Office

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Excel

PowerPoint

Job description

Inizio Engage is seeking a Client Account Manager to oversee all aspects of program implementation, maintenance, and expansion for assigned biotech clients. You will translate client needs into effective solutions, manage status communications, and drive on-time delivery within budget.

The role requires 3–5 years in client or project management, pharma experience, and strong MS Office skills. Travel may be required; the final compensation will reflect experience and internal equity.