Client Programs Operations Specialist

Inizio Engage; Northern (KY); Hybrid; USD 36,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Company holidays

Maternity/paternity leave

Career development

Job summary

Inizio Engage seeks a Client Account Coordinator to provide high-level operational support to program employees across a biotechnology client account. You will create and maintain project databases and rosters, support onboarding, and assist in preparing activity reports under guidance from the line manager.

Responsibilities include coordinating new-hire onboarding, attending client meetings, ensuring compliance with policies, and safeguarding HIPAA-protected information.

Qualifications

• Minimum of a bachelor’s degree or equivalent work-related experience.
• 3+ years’ experience in an administrative role with some client interaction/responsibility.
• Highly motivated individual with excellent interpersonal, communication, and leadership capabilities.
• Ability to multitask while maintaining high attention to detail and accuracy.
• Strong planning and organizational skills coupled with a real focus on client and customer delivery.
• Process excellence and ability to problem solve and be proactive.
• Strong working knowledge of Microsoft Office and Database systems.

Responsibilities

• To create and maintain all project related databases and rosters which includes maintaining team checklists.
• To assist in the creation and maintenance of all project-specific activity reports (weekly, monthly, and annually) as directed by the line manager.
• Liaise with the Program Training Manager to assist with the planning and scheduling of new hires’ onboarding.
• Assist in the operations-based onboarding process for new hires – to include, but not limited to IT equipment, updating of rosters and liaising with other functions to ensure everything is prepared for the induction of the new hire.
• Attendance at live client meetings, operational meetings, conferences, and other various commitments as appropriate.
• Support the programs compliance function with administrative support.
• Completes all required administrative tasks in a timely manner within the deadlines required for the program, and Inizio Engage.
• Adhere to all and complete all company and client policies, procedures and training requirements as required.
• Must protect patient privacy and confidentiality by following HIPAA guidelines.
• Must be able to function autonomously to complete essential tasks with minimal direct supervision or oversight.
• Return and maintain all company equipment and materials according to company instructions.

Skills

Interpersonal skills

Communication

Leadership capabilities

Multitasking

Detail orientation

Client delivery

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Database systems

Job description

Inizio Engage seeks a Client Account Coordinator to provide high-level operational support to program employees across a biotechnology client account. You will create and maintain project databases and rosters, support onboarding, and assist in preparing activity reports under guidance from the line manager.

Responsibilities include coordinating new-hire onboarding, attending client meetings, ensuring compliance with policies, and safeguarding HIPAA-protected information.