Strategic Pharma Client Account Manager

Inizio Engage; Kansas; Hybrid; USD 56,000 - 104,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

401(k) match

Paid time off

Company holidays

Recognition programs

Career development

Collaborative culture

Job summary

Inizio Engage, a biotech-focused commercial partner, seeks a Client Account Manager to lead end-to-end program implementation and client relationships. You will coordinate internal resources, manage budgets, and deliver insights and proposals to ensure value and compliance.

The role emphasizes organized project management, effective communication, and cross-functional collaboration, with travel as needed. Competitive pay and comprehensive benefits accompany this position.

Qualifications

• Bachelor’s Degree or equivalent work related experience.
• 3-5 years client or project management, or related experience preferred.
• 3-5 years pharmaceutical experience preferred.
• 3-5 years contact center experience preferred.
• Must be highly organized, with solid relationship building skills.
• Strong critical thinking and creative problem-solving skills.
• Proposal writing and pricing experience a plus.
• Excellent with Microsoft Office programs including but not limited to Excel and Power Point.
• Excellent oral and written communication skills as well as customer service and negotiation skills.
• Ability to travel as necessary or required, which may include overnight and/or weekend travel.

Responsibilities

• Lead and support all aspects of program implementation, maintenance and expansion; clarify client needs.
• Communicate status updates to the client during implementation and life of the program.
• Schedule and facilitate status calls as needed.
• Ensure client needs are met with high quality.
• Create and maintain reports and insights for the program and client.
• Provide accurate invoicing and track costs against the budget.
• Write and maintain client SOPs and work instructions.
• Provide ad-hoc proposals and pricing as needed.
• Schedule and deliver periodic business reviews.
• Lead annual contract renewal process as applicable.
• Collaborate with clients and internal teams to identify efficiencies.
• Safeguard patient privacy in line with HIPAA.

Skills

Client management

Project management

Communication skills

Problem solving

Travel flexibility

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Excel

PowerPoint

Job description

Inizio Engage, a biotech-focused commercial partner, seeks a Client Account Manager to lead end-to-end program implementation and client relationships. You will coordinate internal resources, manage budgets, and deliver insights and proposals to ensure value and compliance.

The role emphasizes organized project management, effective communication, and cross-functional collaboration, with travel as needed. Competitive pay and comprehensive benefits accompany this position.