Strategic Client Manager — Pharma Programs

McKesson; Cary (NC); On-site; USD 72,000 - 120,000; Full time

Job summary

McKesson Biologics seeks a Specialist, Client Management to drive primary client contact across large biopharma accounts. You will oversee program profitability, contract obligations, and cross-functional collaboration to improve service delivery.

The role focuses on proactive client communication, quarterly business reviews, and identifying process improvements across multiple business units. The position emphasizes customer satisfaction, proactive consultative services on process improvements,

Qualifications

• 2+ years experience in account management is preferred.
• 3+ years business experience in Healthcare, Pharmaceutical, Account/Client Management, Finance, Distribution, or Management Consulting is preferred.
• Collaborative, customer-focused, and able to create visible value to client and within the organization.

Responsibilities

• Monitors program profitability against plan on a monthly basis and prepares analyses.
• Understands contractual obligations and negotiates incremental contractual arrangements after program go-live.
• Coordinates internal effort to produce sizing on new client initiatives and delivers pricing to customer.
• Responsible for ensuring the accuracy of all client invoices prior to billing release and resolves billing issues to ensure 100% accuracy.

Skills

Account management

Healthcare/Pharma industry

Cross-functional collaboration

Education

4-year degree or equivalent

MBA or MHS preferred

Tools

Salesforce

Microsoft Excel

PowerPoint

Visio

Project

Job description

McKesson Biologics seeks a Specialist, Client Management to drive primary client contact across large biopharma accounts. You will oversee program profitability, contract obligations, and cross-functional collaboration to improve service delivery.

The role focuses on proactive client communication, quarterly business reviews, and identifying process improvements across multiple business units. The position emphasizes customer satisfaction, proactive consultative services on process improvements,