Biotech AI Platform TAM — Post-Go-Live Partner

Speedrun Talent Network; Boston (MA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Benchling is building an ambitious Customer Experience organization in Boston to drive platform adoption across our growing life science customer base. The Technical Account Manager (TAM) supports post-go-live engagements, owning a book of business within enterprise accounts and multi-workstream Success Packages.

You will collaborate with Customer Success, Professional Services, and Support to ensure a proactive, high-quality Benchling experience.

Qualifications

• 2+ years active Benchling experience required.
• BS or MSc in molecular biology, biochemistry or related life science field.
• Strong written and verbal communication.
• Ability to lead customer-facing engagements.

Responsibilities

• Develop and maintain relationships with scientists and IT leaders.
• Lead post-go-live Success Package delivery across multiple accounts.
• Coordinate with CX, Professional Services, and Support teams.
• Manage project plans and optimization accelerators.

Skills

Benchling experience

Project management

Communication skills

Life science domain knowledge

Education

BS or MSc in Molecular Biology, Biochemistry, Genetics, Bioengineering

Tools

Lucidchart

Smartsheets

Jira

Certinia

Job description

Benchling is building an ambitious Customer Experience organization in Boston to drive platform adoption across our growing life science customer base. The Technical Account Manager (TAM) supports post-go-live engagements, owning a book of business within enterprise accounts and multi-workstream Success Packages.

You will collaborate with Customer Success, Professional Services, and Support to ensure a proactive, high-quality Benchling experience.