Hybrid Technical Account Manager, Biotech AI Platform

Benchling, Inc.; Boston (MA); Hybrid; USD 93,000 - 126,000; Full time

Job summary

Benchling, Inc. is seeking a Technical Account Manager (TAM) to support our enterprise life sciences customers post-go-live from Boston.

You will manage a book of business, build deep relationships with scientists and IT leaders, and lead Success Packages with cross-functional teams. In this hybrid role, you will collaborate with Customer Success, Professional Services, and Support to deliver proactive, high-quality experiences.

Qualifications

• 2+ years of active Benchling experience and ability to independently lead customer-facing engagements.
• BS or MSc in Molecular Biology, Biochemistry, Genetics, Bioengineering, or similar life science field.

Responsibilities

• Act as the main point of contact for Success Package delivery post-go-live; manage multiple accounts.
• Partner with customers, CX stakeholders and sales to optimize Benchling’s instance for success and expansion.
• Identify and mitigate risks impacting customer success (budget, scope, product gaps, adoption).
• Lead and execute projects including configuration and maintenance of customer Benchling tenants and acceleration deliverables.
• Maintain and grow product and services knowledge to support customers.
• Develop project plans with scope, timelines, milestones, and deliverables for accelerators.

Skills

Benchling experience

Relationship building

Communication

Project management

Education

BS or MSc in life sciences

Tools

Jira

LucidChart

Smartsheets

Certinia

SQL

Python

API integration

Job description

Benchling, Inc. is seeking a Technical Account Manager (TAM) to support our enterprise life sciences customers post-go-live from Boston.

You will manage a book of business, build deep relationships with scientists and IT leaders, and lead Success Packages with cross-functional teams. In this hybrid role, you will collaborate with Customer Success, Professional Services, and Support to deliver proactive, high-quality experiences.