Billing Specialist – Utilities & SAP

Liberty; Joplin (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K match

Annual bonus

Life insurance

Disability insurance

Employee Stock Purchase

Headspace access

Paid time off

Holidays

Tuition reimbursement

Professional development

Certification reimbursement

Rewards programs

Collaborative culture

Job summary

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty Utilities, seeks a Billing Specialist to manage daily customer billing and related activities.

The role reports to the Supervisor of Billing and requires strong numerical and software skills, with exposure to SAP, and ability to handle billing exceptions and inquiries. Employees enjoy comprehensive benefits and a collaborative work environment, with opportunities for professional development and advancement within a major North

Qualifications

• High School diploma or GED; two years related experience.
• Utility industry experience preferred.
• Ability to communicate with internal and external customers.
• Advanced math and accounting methods proficiency.
• Proficiency with multiple software applications to create documents/reports.
• Valid driver’s license and travel eligibility; US passport may be required.

Responsibilities

• Perform Billing duties including exceptions, adjustments, and complaints.
• Monitor bill production activities.
• Identify and resolve SAP issues and exceptions.
• Ensure timely, accurate billing and troubleshoot when needed.
• Assist with meter reading exceptions.
• Process service orders from customer service.
• Receive/process billing transactions and escalate complex items.
• Other duties as assigned.

Skills

Communication

Math skills

Customer service

Education

HS Diploma / GED

Tools

SAP

Job description

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty Utilities, seeks a Billing Specialist to manage daily customer billing and related activities.

The role reports to the Supervisor of Billing and requires strong numerical and software skills, with exposure to SAP, and ability to handle billing exceptions and inquiries. Employees enjoy comprehensive benefits and a collaborative work environment, with opportunities for professional development and advancement within a major North