Billing Specialist — Detail-Driven Customer Care Pro

i3 Broadband; Peoria, Northern (IL, KY); Ibrido; USD 23.000 - 26.000; Tempo pieno

Descrizione del lavoro

i3 Broadband in East Peoria, IL is seeking a Billing Specialist to support residential and business customers with billing inquiries, account updates, and to ensure accurate records across service areas.

The ideal candidate is detail-oriented, analytical, with strong communication skills and the ability to work in a fast-paced environment, collaborating with teammates to resolve issues and maintain high levels of customer satisfaction.

Competenze

• Data entry and customer service experience preferred.
• High School diploma or equivalent required.

Mansioni

• Handle customer inquiries promptly and effectively through various communication channels.
• Maintain up-to-date and accurate customer records.
• Maintains confidentiality of sensitive information.
• Collaborate in a team environment with coworkers and other departments to provide efficient and outstanding customer service.
• Provide support and solutions for customers through email, inbound and outbound calls to follow up with customer inquiries and to verify customer satisfaction.
• Work within our ticketing system to document all customer interactions using appropriate communication and information to help improve team performance.
• Manage the status of account balances and identify inconsistencies

Conoscenze

Attention to detail

Communication skills

Multi-tasking

Confidentiality

Formazione

High School diploma or equivalent

Strumenti

Ticketing system

Data entry

Descrizione del lavoro

i3 Broadband in East Peoria, IL is seeking a Billing Specialist to support residential and business customers with billing inquiries, account updates, and to ensure accurate records across service areas.

The ideal candidate is detail-oriented, analytical, with strong communication skills and the ability to work in a fast-paced environment, collaborating with teammates to resolve issues and maintain high levels of customer satisfaction.