Billing Specialist

RLM Underground; Morris (IL); On-site; USD 47,000 - 54,000; Full time

Job summary

RLM Underground in Morris, IL is seeking a Billing Specialist to support accurate and timely billing for telecommunications construction projects, ensuring submitted work is properly captured, approved, and invoiced.

You will collaborate with project managers, field crews, customers, and accounting, handling utility locate requests across IL, IN, and MI, while maintaining organized records and timely communication.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Experience in billing, telecommunications, underground utility construction, construction admin, or project coordination.
• Strong Microsoft Excel skills and ability to learn customer-specific billing and project systems.
• Detail oriented with ability to manage multiple projects and deadlines.

Responsibilities

• Review daily production reports and supporting information for accuracy.
• Enter and maintain production data in tracking systems.
• Prepare customer billing based on production, pricing, units, and POs.
• Verify quantities, rates, codes, locations and docs before billing.
• Ensure billable work is captured within billing cycles.
• Track production from completion to invoicing.
• Identify missing or incomplete production and resolve with PM/CM.
• Research billing discrepancies and assist with corrections.
• Maintain organized billing records per project.
• Track unbilled production and aging items.
• Assist with customer billing portals and related documents.
• Communicate billing deadlines and outstanding needs to project teams.
• Assist management with billing reports and reconciliations.
• Provide additional office/operational support as needed.

Skills

Billing knowledge

Excel

Data entry

Attention to detail

Communication

Project coordination

Education

High School Diploma

Associate degree (Accounting/related)

Tools

Billing software

Job description

Description

Pay Rate: $22-26 an hour

Location: Morris, Illinois
Department: Operations / Accounting
Industry: Telecommunications Construction
Employment Type: Full-Time

Position Summary

The Billing Specialist is responsible for supporting the accurate and timely billing of telecommunications construction projects while maintaining the documentation necessary to ensure completed work is properly captured, approved, and invoiced.

This position works closely with Project Managers, Construction Managers, field personnel, subcontractors, customers, and accounting staff to verify production, resolve billing discrepancies, and maintain accurate project records.

In addition to billing responsibilities, this position will assist with utility locate requests and ticket management for projects throughout Illinois, Indiana, and Michigan. The Billing Specialist must be highly organized, detail-oriented, comfortable working with multiple projects and systems, and able to follow up consistently to keep both billing and locate activities moving.

Key Responsibilities

Billing & Production

• Review daily production reports, field documentation, maps, redlines, and other supporting information for accuracy and completeness.
• Enter and maintain production information within company and customer tracking systems.
• Prepare customer billing based on approved production, contract pricing, units completed, and applicable purchase orders.
• Verify quantities, rates, project codes, locations, and supporting documentation before billing submission.
• Ensure all billable work is captured and submitted within required customer billing cycles.
• Track production from completion through customer approval and invoicing.
• Identify missing, incomplete, or rejected production and work with the appropriate Project Manager, Construction Manager, or field personnel to resolve issues.
• Research billing discrepancies and assist with corrections, resubmissions, and rejected invoices.
• Maintain organized billing records and supporting documentation for each project.
• Track unbilled production and aging items to prevent completed work from remaining unbilled.
• Assist with customer billing portals, spreadsheets, purchase orders, work orders, and other project-specific billing requirements.
• Communicate billing deadlines and outstanding documentation needs to project teams.
• Assist management with billing reports, production summaries, and reconciliation as needed.

Utility Locate Requests – IL, IN & MI

• Submit and manage utility locate requests for active telecommunications construction projects throughout Illinois, Indiana, and Michigan.
• Coordinate locate tickets through the appropriate state One Call/811 systems.
• Review project information, maps, addresses, work areas, and construction schedules before submitting locate requests.
• Maintain accurate records of locate ticket numbers, submission dates, expiration dates, statuses, and required updates.
• Monitor active tickets to ensure locates remain valid throughout construction.
• Submit renewals, updates, extensions, or remarks as necessary to prevent ticket expiration.
• Communicate locate status with Project Managers, Construction Managers, supervisors, and field crews.
• Follow up on incomplete, delayed, or questionable utility responses and elevate issues when necessary.
• Assist field personnel with obtaining ticket information and documentation when requested.
• Maintain organized records of locate requests and related communications.
• Help ensure construction does not proceed without the appropriate utility locate documentation and ticket status.

Project & Operations Support

• Maintain communication with Project Managers regarding production, billing, and locate-related issues.
• Assist with tracking projects from field production through billing completion.
• Help identify recurring documentation or production issues that delay customer approval or billing.
• Maintain customer-specific billing requirements and ensure internal teams understand documentation expectations.
• Support the Operations and Accounting teams with reporting, reconciliations, document organization, and other administrative needs.
• Assist with additional office and operational responsibilities as workload and business needs require.

Requirements

Qualifications

• High school diploma or equivalent required; associate degree in Accounting, Business Administration, Construction Management, or a related field preferred.
• Previous experience in billing, telecommunications, underground utility construction, construction administration, or project coordination preferred.
• Experience with fiber construction, directional drilling, underground utilities, or telecommunications production billing is highly preferred.
• Familiarity with utility locate/811 processes is preferred.
• Strong Microsoft Excel skills and ability to learn customer-specific billing and project management systems.
• Strong attention to detail and ability to identify discrepancies in production and billing documentation.
• Ability to manage multiple projects, deadlines, locate tickets, and billing cycles simultaneously.
• Strong written and verbal communication skills.
• Ability to communicate effectively with field personnel, management, customers, and subcontractors.
• Must be dependable, organized, and comfortable following up with others to obtain required information.

Skills & Competencies

• Billing and invoice preparation
• Construction production tracking
• Utility locate/811 ticket management
• Telecommunications construction terminology
• Microsoft Excel and data entry
• Customer billing portals
• Document and record management
• Production reconciliation

Deadline management

Problem solving and discrepancy resolution

Strong attention to detail

Cross-department communication

Performance Expectations

Success in this position will be measured by the accuracy and timeliness of customer billing, reduction of unbilled production, completeness of supporting documentation, proper management of utility locate requests, and effective communication between the office and field teams.

The Billing Specialist is expected to take ownership of assigned billing and locate responsibilities, proactively identify missing information, and follow issues through resolution rather than allowing incomplete items to remain outstanding.

Work Location

This position is based in Morris, Illinois and supports telecommunications construction operations and utility locate coordination across Illinois, Indiana, and Michigan.