Billing Specialist

i3 Broadband; Peoria, Northern (IL, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

i3 Broadband in East Peoria, IL is seeking a Billing Specialist to support residential and business customers with billing inquiries, account updates, and to ensure accurate records across service areas.

The ideal candidate is detail-oriented, analytical, with strong communication skills and the ability to work in a fast-paced environment, collaborating with teammates to resolve issues and maintain high levels of customer satisfaction.

Qualifications

• Data entry and customer service experience preferred.
• High School diploma or equivalent required.

Responsibilities

• Handle customer inquiries promptly and effectively through various communication channels.
• Maintain up-to-date and accurate customer records.
• Maintains confidentiality of sensitive information.
• Collaborate in a team environment with coworkers and other departments to provide efficient and outstanding customer service.
• Provide support and solutions for customers through email, inbound and outbound calls to follow up with customer inquiries and to verify customer satisfaction.
• Work within our ticketing system to document all customer interactions using appropriate communication and information to help improve team performance.
• Manage the status of account balances and identify inconsistencies

Skills

Attention to detail

Communication skills

Multi-tasking

Confidentiality

Education

High School diploma or equivalent

Tools

Ticketing system

Data entry

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-Time East Peoria, IL, US

Salary Range: $17.00 To $19.00 Hourly

Job Summary:

The Billing Specialist will work with customers and staff across all i3 Broadband service areas. They will provide billing support to residential customers, business customers, and staff, to answer billing-related questions through various forms of contact. The right candidate will be detail-oriented, analytical, and have excellent customer service skills.

Duties/Responsibilities:

• Handle customer inquiries promptly and effectively through various communication channels.
• Maintain up-to-date and accurate customer records.
• Maintains confidentiality of sensitive information.
• Collaborate in a team environment with coworkers and other departments to provide efficient and outstanding customer service.
• Provide support and solutions for customers through email, inbound and outbound calls to follow up with customer inquiries and to verify customer satisfaction.
• Work within our ticketing system to document all customer interactions using appropriate communication and information to help improve team performance.
• Manage the status of account balances and identify inconsistencies

Required Skills/Abilities:

• Willingness and desire to work in a fast-paced environment while maintaining a high level of attention to detail and quality results.
• Must demonstrate excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Ability to navigate between multiple screens to access and record the necessary information needed to resolve customer orders.
• Adherence to laws and best practices when dealing with customers and data
• Comfortable dealing with numbers and the processing of financial information.
• Ability to work independently or with a team and maintain confidentiality.
• Ability to handle and prioritize multiple tasks each day.
• Must be detail-oriented with good organizational skills and attention to detail.
• Must be available to work occasional nights, weekends, and holidays (with holiday pay) to fulfill the team schedule.
• Willing to train, accept feedback and learn the job according to i3 standards.

Education and Experience:

• Some data entry and customer service experience preferred.
• High School diploma or equivalent required.

Physical Requirements:

• Must be able to sit at a desk for extended periods, working at a computer up to 8 hours per day.
• Ability to communicate orally and in writing.
• Ability to physically operate personal computers, copy machines, telephones, and other common office machines and equipment.