Tier 1 Broadband Tech Support Specialist

I3 Broadband LLC; East Peoria (IL); Vor Ort; USD 23.000 - 26.000; Vollzeit

Zusammenfassung

i3 Broadband LLC is seeking a Tier 1 Support Specialist in East Peoria, IL. You will assist residential and business customers, troubleshoot issues, and keep systems running across service areas.

You will handle inquiries, document interactions, and work with teams to ensure excellent service. On-call rotations may apply; no experience required but helpful in IT or customer service. Equal opportunity employer.

Qualifikationen

• No prior experience required, but customer service or IT helpdesk experience is a plus.
• Clean driving record and ability to pass a criminal background check.

Aufgaben

• Handle customer inquiries promptly through multiple channels.
• Maintain accurate customer records and documentation.
• Collaborate with teams to deliver outstanding service.
• Provide support via email and calls to verify satisfaction.
• Document interactions in the ticketing system with steps and timeframes.
• Educate customers on troubleshooting i3 equipment and basic home networking.
• Escalate Tier 2 issues when needed to diagnose network problems.
• Participate in on-call rotation as required.

Kenntnisse

Attention to detail

Analytical thinking

Excellent communication

Tech proficiency

Multitasking

Team oriented

Willingness to learn

Jobbeschreibung

i3 Broadband LLC is seeking a Tier 1 Support Specialist in East Peoria, IL. You will assist residential and business customers, troubleshoot issues, and keep systems running across service areas.

You will handle inquiries, document interactions, and work with teams to ensure excellent service. On-call rotations may apply; no experience required but helpful in IT or customer service. Equal opportunity employer.