Billing Specialist

ColonialWebb; Richmond (VA); On-site; USD 60,174,000 - 94,558,000; Full time

Benefits offered by this job

Competitive salary

401(k) plan with company match

PTO and paid holidays

Medical, dental, life, vision benefits

Employee Assistance Program

Employee referral incentives

Job summary

ColonialWebb is seeking a Service Billing Specialist to review, process, and invoice service work orders accurately. You will verify costs, prepare documentation, and resolve billing discrepancies while working with technicians, coordinators, managers, vendors, and customers.

You will support the billing process, maintain records, and help ensure work orders meet company standards and SOPs in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 3-5 years of experience in billing, accounting, customer service, or administrative support.
• Familiarity with labor billing, purchase orders, and job costing preferred.
• Proficiency in Microsoft Office including Excel and Outlook.
• Strong attention to detail and accuracy.

Responsibilities

• Review and prepare service work orders for billing.
• Verify labor, material, equipment, and subcontractor costs.
• Create accurate invoice documentation and process customer billing requirements.
• Research and resolve billing discrepancies and exceptions.
• Collaborate with technicians, coordinators, managers, vendors, and customers.
• Monitor billing queues, reports, and aging work orders.
• Maintain billing records and supporting documentation.
• Support other administrative and operational functions as needed.

Skills

Attention to detail

Strong communication

Excel

Time management

Analytical thinking

Education

High school diploma or equivalent

Tools

Microsoft Excel

Outlook

Service Titan

Penta

OnBase

Job description

Service Billing SpecialistThe Billing Specialist plays a key role in ensuring service work orders are reviewed, processed, and invoiced accurately and on time. This position is responsible for validating labor, materials, equipment, subcontract, and other billable costs; preparing clear and accurate invoices; resolving billing issues; and partnering with technicians, coordinators, managers, vendors, and customers to support the billing process. The Billing Specialist also manages billing exceptions, maintains customer billing records, and helps ensure work orders are completed in accordance with company standards and the Service Billing SOP.Who We Are:At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry.Perks of Joining Colonial Webb:Competitive salary of $21.00 to $33.00Career development and progression401(k) plan with company matchPTO and paid holidaysExcellent medical, dental, life, vision and disability benefitsEmployee Assistance ProgramEmployee referral incentivesA Day in the LifeReview and prepare service work orders for billing.Verify labor, material, equipment, and subcontractor costs.Create accurate invoice documentation and process customer billing requirements.Research and resolve billing discrepancies and exceptions.Collaborate with technicians, coordinators, managers, vendors, and customers.Monitor billing queues, reports, and aging work orders.Maintain billing records and supporting documentation.Support other administrative and operational functions as needed.You should haveHigh school diploma or equivalent3-5 years of experience in billing, accounting, customer service, or administrative support, preferably within the construction, service, or trades industry.Familiarity with industry terminology, work orders, labor billing, purchase orders, and job costing is preferredStrong attention to detail and a commitment to accuracyAbility to research, analyze, and resolve billing-related issuesStrong problem-solving and critical-thinking skillsProficiency in Microsoft Office, including Excel and OutlookEffective communication skills with the ability to interact professionally with customers and internal teamsStrong organizational skills and the ability to manage multiple priorities in a fast-paced environmentAbility to work independently while maintaining a high level of accountabilityAbility to meet deadlines and maintain a sense of urgency while managing a high volume of workExperience with document management systems such as Service Titan, Penta and OnBase is preferredEOE M/W/Disability/Vets• Veterans and those with previous military experience are encouraged to apply