Billing Specialist

HireRight; Nashville (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Generous Vacation and Sick Program

Education Assistance Program

Job summary

HireRight is seeking a Billing Specialist in Nashville, TN. This role involves creating and managing invoices, resolving customer inquiries, and maintaining quality customer service. Ideal candidates will possess strong problem-solving and organizational skills and have a high school diploma or equivalent.

The position offers competitive benefits, including medical, dental, vision, and generous vacation policies. Join a dynamic team that values employee support and growth.

Qualifications

• Good working knowledge of accounting principles.
• Ability to work independently and as part of a team.
• Expected to work through typical or moderately complex problems.

Responsibilities

• Create weekly/monthly invoices including various pass-through billing.
• Research and resolve credit memo inquiries.
• Coordinate with customers to resolve billing issues.
• Provide world-class customer service and follow up.

Skills

Problem-solving skills

Analytical skills

Organizational skills

Verbal communication skills

Interpersonal skills

Data entry skills

Customer service skills

Education

High school diploma or equivalent

Tools

Microsoft Excel (Pivots, Vlookups, formulas)

Microsoft Word

Microsoft Outlook

Job description

Overview

The Billing Specialist is responsible for creating invoices, statements and credits for customers. The role also involves working directly with customers on questions and dispute resolution.

Responsibilities

• Create weekly/monthly invoices including various pass-through billing
• Research and resolve credit memo inquiries
• Coordinate and collaborate with internal and external customers to research and resolve billing and invoicing issues
• Perform tasks using manual/paper processes and electronic processes
• Multitask efficiently with various tools and programs
• Maintain focus and regain focus after interruptions
• Work independently and as part of a team with minimal guidance
• Think creatively and apply processes efficiently
• Support high-profile new customers with special handling and monthly billing requests; provide world-class customer service and follow up
• Diffuse and manage escalated inquiries with ownership
• Learn new processes such as custom invoice uploads, document handling and train team members

Qualifications

• High school diploma or equivalent
• Good working knowledge of accounting principles
• Strong problem-solving and analytical skills
• Good organizational, written and verbal communication skills
• Strong interpersonal skills
• Ability to work independently and within a team
• Exceptional customer service and follow-up skills for internal and external customers
• Strong data entry skills with attention to detail
• Good computer skills (Outlook, Word and Excel - Pivots and V lookups, formulas)
• Ability to navigate multiple programs and multitask with interruptions
• Entry level for more complex support and administrative functions
• Applies generally straightforward methods or procedures
• Requires good knowledge and experience of standardized rules, procedures or operations
• Expected to work through typical or moderately complex problems with occasional guidance
• May require specialized skills in administrative or technical fields

What Do We Offer

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

Equal Opportunity Employer

HireRight, LLC is an Equal Opportunity Employer. Minorities / Females / Veterans / Disabilities. HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.