Billing Specialist

Casella Waste Systems, Inc.; West Bridgewater (MA); On-site; USD 45,000 - 59,000; Full time

Job summary

Casella Waste Systems, Inc. is seeking a Billing Specialist to maintain, update, and calculate data for accurate invoices. You will communicate with customers to provide fee information and collect payments, while ensuring timely updates to accounting records.

The role requires attention to detail, teamwork, and proficiency with Excel and billing systems, supporting accounts receivable and revenue generation for the division.

Qualifications

• High School Diploma or equivalent and 1-2 years of business experience.
• Associate's degree in Accounting or Business preferred.
• Strong attention to detail, listening and problem-solving skills.
• Proficiency with Excel and understanding of billing processes.

Responsibilities

• Manages communications with customers regarding account status and issues reminders or final notices.
• Collects and sorts invoices, credits, bills and statements for proper records.
• Inputs customer payments into the billing system and manages account balances.
• Prepares customer statements and ensures delivery of invoicing by mail or electronic methods.
• Updates records to reflect invoices, payments, balances and contact information.
• Collaborates with AR to pursue past-due accounts and generate revenue.
• Responds to inquiries about accounts, statements, and payments with professionalism.
• Participates in training and other learning opportunities.

Skills

Attention to detail

Communication skills

Teamwork

Education

High School Diploma or equivalent

Associate's degree in Accounting or Business

Tools

Microsoft Excel

Microsoft Office

Billing software

Job description

Position Summary

The Billing Specialist is responsible for maintaining, updating, and calculating necessary data to prepare billing invoices, communicating with customers to provide information about fees or to obtain payment information and updating accounting information and customer accounts to ensure accurate billing information is sent out in a timely manner.

Position Summary

The Billing Specialist is responsible for maintaining, updating, and calculating necessary data to prepare billing invoices, communicating with customers to provide information about fees or to obtain payment information and updating accounting information and customer accounts to ensure accurate billing information is sent out in a timely manner.

Key Responsibilities

• Manages communications with customers regarding account status and issues reminders or final notice statements as needed.
• Collects and sorts all invoices, credits, bills and order statements to ensure proper organization of records.
• Inputs customer payments into the billing system and manages account balances to prevent inconsistencies and discover outstanding debt balances early to ensure timely collections.
• Prepares customer account statements and ensures delivery of customer invoicing using electronic, standard or certified mail services.
• Updates records to reflect issued invoices, processed payments, account balances and customer contact information to ensure the accuracy of accounting records.
• Works with internal accounts receivable department to pursue past due customer accounts bringing them up-to-date and once again generating revenue for the division.
• Responds to customer inquiries regarding their accounts, billing statements, and payments with professionalism and attention to detail.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.

Education, Experience & Qualifications

The successful candidate will have a High School Diploma or equivalent, have 1-2 year of business experience with increasing responsibilities and have demonstrated the ability to work as part of a team in a collaborative environment. Although not required, an Associate's degree in Accounting or Business and direct experience with billing, data entry, accounts payable and receivable are preferred.

High attention of detail, excellent listening, communication and problem solving skills and an ability to work in a fast paced environment are required. Demonstrated proficiency with Microsoft Office Applications, especially Excel, and a thorough knowledge and understanding of billing transactions and processes are expected.

Attributes

Organized, team-oriented individual who is attentive to detail and results-oriented, with the ability to see the larger picture while focusing on providing excellent customer service.

Benefits

Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Boot & Clothing Allowance, Safety Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, Tool Allowance, and More.