Billing Specialist

Milbank, Tweed, Hadley & McCloy LLP; Kansas City (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

The Milbank, Tweed, Hadley & McCloy LLP client billing specialist role supports billing activities for a specific Practice Group and the Billing Partners within that group. You will process client invoices, monitor unbilled time, respond to requests, and ensure compliance with Outside Counsel Billing Guidelines.

Responsibilities include setting up matters, preparing proformas, posting invoices, transmitting e-bills, and resolving billing issues with the Ebilling team.

Qualifications

• Bachelor’s degree or equivalent in Accounting or Business preferred.
• 3+ years’ experience in a large law firm billing department or similar.
• Proficiency in Elite Enterprise or 3E; familiarity with Intapp/Open products is a plus.
• Experience with BillBlast, eBilling Hub and E-Billing vendor sites preferred.
• Proficient in MS Outlook, Word, Excel, and PowerPoint.
• Strong written and verbal communication; detail oriented and deadline-driven.
• Able to work independently and with a large team; overtime may be required.

Responsibilities

• Process client invoices and monitor unbilled inventory.
• Ensure setups meet client/Partner requirements and AFAs where applicable.
• Review Outside Counsel Billing Guidelines and process proformas and invoices accurately.
• Prepare, transmit, and ensure e-bill submissions; resolve rejections with Ebilling team.
• Troubleshoot invoice issues and respond to client inquiries; escalate when needed.
• Monitor WIP, aged A/R, and unallocated; communicate with Partners to relief WIP.
• Prepare reports and provide coverage during absences.

Skills

Communication

Attention to detail

Time management

Independent work

Education

Bachelor’s degree in Accounting or Business

Tools

Elite Enterprise

3E

Intapp Open

Intapp Time

ARCS

Target*Cash

BillBlast

eBilling Hub

E-Billing vendor sites

Job description

Overview

The Client Billing Specialist position supports billing activities for a specific Practice Group(s) and the Billing Partners within that group(s). The Billing Specialist should have a basic understanding of the legal services provided within their practice group(s) and how they translate into the revenue cycle. Primary responsibilities include processing client invoices, monitoring the unbilled inventory, and responding to requests.

Responsibilities

• Ensure clients/matters are setup in accordance with client and Partner requirements/preferences; necessary e-billing task/activity codes, matter ID and/or budgets are incorporated in matter details; alternative fee arrangements (AFAs) are setup where applicable; setups are compliant with client’s billing requirements (i.e. time increments, frequency, invoice(s) template); updates are made as needed.
• Review, analyze and ensure compliance with client’s Outside Counsel Billing Guidelines. Ensure proformas and invoices are processed accurately and efficiently in accordance with the client’s fee agreement and Outside Counsel Guidelines while keeping with firm policy.
• Document and update Partner & client billing protocols as needed.
• Prepare and forward proformas to billing attorney for review and approval; perform revisions to proformas per partner instructions including, but not limited to, time descriptions, transfers, and write down/off of unbilled time/costs; finalize and post invoice(s) in firm financial software.
• Prepare, transmit and ensure successful submission of e-bill(s); work with Ebilling team to resolve rejection issues; monitor and report on status when necessary.
• Troubleshoot client invoice related issues, such as: e-billing questions/problems, provide back-up for billed expenses, etc.
• Respond to client inquiries/questions in a timely manner and **escalate** issues as needed to Lead or Manager as needed.
• Continually monitor WIP, aged A/R, and unallocated; proactively communicate with team, and assigned Partners as requested to review inventory, including on-account invoices to ensure WIP is relieved in a timely and accurate manner.
• Communicate and effectively work with attorneys and other administrative departments within the Firm to provide a solution oriented customer service experience.
• Confirm compliance with the firm’s accounting, billing and collection policies, and ensure integrity of the firm’s financial and operating information.
• Prepare various reports and analyses, as requested.
• Provide coverage during absence of other team members.
• Other responsibilities within the billing/collection function as they may be assigned from time-to-time.

Compensation

The anticipated base salary range offered for this role will be between $65,000 to $85,000 and represents the firm’s good faith and reasonable estimate of the base compensation range. Actual base compensation will be dependent upon several factors, including but not limited to the candidate’s relevant experience, performance, qualifications, degrees, and location, as well as the needs of the firm.

Qualifications

• A Bachelor’s degree or equivalent is recommended; preferably in Accounting or Business.
• 3+ years’ experience in a large law firm billing department or comparable industry.
• Proficiency in Elite Enterprise or 3E preferred; experience with Design Gallery, ARCS, Target*Cash, Intapp Open and Intapp Time is a plus.
• Experience with BillBlast, eBilling Hub and E-Billing vendor sites preferred.
• Proficiency in MS Outlook, Word, Excel, and Power Point.
• Strong written and verbal communication skills.
• Ability to work independently and with a large team, and meet strict deadlines; detail oriented.
• Flexibility with overtime when necessary.