Billing Resolution Specialist - Detail-Oriented Problem Solver

WillScot Corporation; Scottsdale (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Disability insurance

Life insurance

Paid time off

Tuition reimbursement

Retirement plan with company match

Variable pay opportunities

Job summary

WillScot Corporation is seeking a Billing Resolution Assistant to help ensure accurate invoicing across customer accounts from its Scottsdale operations. The role focuses on researching discrepancies, updating records, and processing adjustments in a fast-paced environment.

You will collaborate with multiple teams, support specialized billing activities, and contribute to process improvements while delivering excellent customer service and maintaining strong internal controls.

Qualifications

• High School Diploma or GED required.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Proficient with computers and quick to learn new systems.
• Clear verbal and written communication with customers.

Responsibilities

• Research and resolve billing discrepancies, including pricing issues and corrections.
• Update and maintain accurate customer billing records.
• Process credit memos and billing adjustments per policy.
• Support billing activities for specialized accounts, including web billing.
• Collaborate with branches and internal teams to resolve issues promptly.
• Assist with reporting, auditing, and SOX compliance tasks.
• Identify opportunities to improve billing accuracy and efficiency.
• Provide exceptional service to internal and external customers.
• Perform additional duties and projects as assigned.

Skills

Attention to detail

Organizational skills

Time management

Customer service

Verbal communication

Written communication

Microsoft Excel

Microsoft Word

Learning new systems

Education

High School Diploma or GED

Tools

ERP systems

Excel

Word

Job description

WillScot Corporation is seeking a Billing Resolution Assistant to help ensure accurate invoicing across customer accounts from its Scottsdale operations. The role focuses on researching discrepancies, updating records, and processing adjustments in a fast-paced environment.

You will collaborate with multiple teams, support specialized billing activities, and contribute to process improvements while delivering excellent customer service and maintaining strong internal controls.