Field Billing & Reconciliation Specialist

Republic Services, Inc.; Robstown (TX); Vor Ort; USD 42.000 - 58.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental plans

Vision coverage

Dependent care accounts

Disability insurance

Life insurance

AD&D insurance

Employee assistance program

Employee discounts

Retirement plan with match

Employee Stock Purchase Plan (ESPP)

PTO

Zusammenfassung

Republic Services, Inc. is seeking a billing professional to manage complex customer accounts and ensure accurate, timely invoices in line with service contracts.

The role emphasizes following procedures, resolving discrepancies, and supporting other team members in a dynamic environment. You will work with billing adjustments, process payments, and generate reports while maintaining professional communication with customers and division managers.

Qualifikationen

• Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry.
• A thorough knowledge and understanding of billing transactions and processes.
• MS Excel skills at an intermediate level.
• Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
• The ability to effectively interact and communicate with division managers as well as customers in a professional manner.
• Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Good math aptitude and the ability to work accurately with numbers are essential.
• High school diploma or G.E.D.
• 18 months of related billing experience.

Aufgaben

• Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system.
• Researches and resolves routine and non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes to process the transaction.
• Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.
• May calculate and prepare manual billings for non-routine, complex billing arrangements.
• May gather and summarize supplemental billing information to accommodate customer billing requirements.
• Reviews various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedure.
• Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings. Performs basic and routine research to resolve differences or unidentified/misapplied payments.
• Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office.
• May accept credit card payment from customers over the phone and process recurring payments.
• May complete customer set up in company billing system(s).
• May act as a resource for less experience personnel within the division or other divisions. This includes answering questions and providing training and support for others.
• Performs other job-related duties as assigned.

Kenntnisse

Communication skills

Math aptitude

Initiative

Ausbildung

High school diploma or G.E.D.

Tools

MS Excel

Jobbeschreibung

Republic Services, Inc. is seeking a billing professional to manage complex customer accounts and ensure accurate, timely invoices in line with service contracts.

The role emphasizes following procedures, resolving discrepancies, and supporting other team members in a dynamic environment. You will work with billing adjustments, process payments, and generate reports while maintaining professional communication with customers and division managers.