WS - Billing Resolution Assistant

WillScot; Scottsdale (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

Disability insurance

Life insurance

Paid time off

Tuition reimbursement

Retirement plan with company match

Variable pay opportunities

Job summary

WillScot Corporation is seeking a Billing Resolution Assistant to help ensure accurate invoicing across customer accounts from its Scottsdale operations. The role focuses on researching discrepancies, updating records, and processing adjustments in a fast-paced environment.

You will collaborate with multiple teams, support specialized billing activities, and contribute to process improvements while delivering excellent customer service and maintaining strong internal controls.

Qualifications

• High School Diploma or GED required.
• Strong attention to detail and accuracy.
• Excellent organizational and time-management skills.
• Proficient with computers and quick to learn new systems.
• Clear verbal and written communication with customers.

Responsibilities

• Research and resolve billing discrepancies, including pricing issues and corrections.
• Update and maintain accurate customer billing records.
• Process credit memos and billing adjustments per policy.
• Support billing activities for specialized accounts, including web billing.
• Collaborate with branches and internal teams to resolve issues promptly.
• Assist with reporting, auditing, and SOX compliance tasks.
• Identify opportunities to improve billing accuracy and efficiency.
• Provide exceptional service to internal and external customers.
• Perform additional duties and projects as assigned.

Skills

Attention to detail

Organizational skills

Time management

Customer service

Verbal communication

Written communication

Microsoft Excel

Microsoft Word

Learning new systems

Education

High School Diploma or GED

Tools

ERP systems

Excel

Word

Job description

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At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here .
As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More .

ABOUT THE JOB:

Are you someone who enjoys solving problems, working with details, and helping customers receive accurate billing? As a Billing Resolution Assistant, you'll play a critical role in supporting our billing operations by researching and resolving invoice discrepancies, processing billing adjustments, and ensuring customer accounts are accurate and up to date.
This position offers an excellent opportunity to build your financial and operational knowledge while collaborating with teams across the organization. If you're organized, analytical, and thrive in a fast-paced environment, we'd love to have you on our team.

WHAT YOU'LL BE DOING:

• Research and resolve billing discrepancies, including pricing issues, container number corrections, returns, and invoice adjustments.
• Review, update, and maintain accurate customer billing records.
• Process credit memos, billing adjustments, and LLW reversals in accordance with company policies and procedures.
• Support billing activities for specialized customer accounts, including web billing and account maintenance.
• Collaborate with branch personnel and internal departments to ensure billing issues are resolved accurately and efficiently.
• Assist with reporting, auditing, and documentation activities to support SOX compliance and internal controls.
• Identify opportunities to improve billing accuracy and operational efficiency.
• Provide exceptional service and support to both internal and external customers.
• Perform additional responsibilities and special projects as assigned.

EDUCATION AND QUALIFICATIONS:

Required Qualifications:

• High School Diploma or GED.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Strong computer proficiency and ability to learn new systems quickly.
• Effective verbal and written communication skills with a professional and customer-focused approach.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• One or more years of experience in billing, accounts receivable, accounting, customer service, or a related field.
• Experience working with Microsoft Office applications, particularly Excel and Word.
• Familiarity with ERP, billing, or financial systems is a plus.

This posting is for a(n) Existing Position.
Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes the following benefits:

• medical
• dental
• vision
• disability
• life insurance
• paid time off (including Company holidays)
• tuition reimbursement
• a retirement savings plan with company match
• variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.