Billing & Payments Specialist – Customer Service Growth

Warrior Insurance Network; Chicago (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salaries

Training & development

Medical and Dental

Telemedicine Benefit

401k with company match

Paid time off and Paid holidays

Tuition reimbursement

Wellness program

Company-sponsored events

Job summary

Warrior Insurance Network is seeking a Direct Bill Assistant in our busy Chicago call center just south of Midway Airport. You will handle a high volume of inbound calls, collect payments, and respond to billing inquiries from insureds and internal teams, while supporting daily payment processing and reconciliations.

The role requires attention to detail, excellent communication, and multitasking ability. Bilingual English/Spanish is a plus; benefits and competitive compensation are offered.

Qualifications

• High School education minimum; accounting experience preferred.
• Associate's degree in business or accounting a plus.
• Bilingual English/Spanish is a plus.

Responsibilities

• Handle high volume of inbound calls from insureds regarding billing.
• Take payment and billing questions by phone.
• Work with underwriting to resolve billing matters.
• Process payments received by mail, phone, walk-ins and online into billing systems.
• Process agent sweeps and policy EFT payments daily.
• Process premium returns via ACH to agents as needed.
• Close and reconcile all payment batches daily.
• Process premium refunds by reviewing daily system reports.
• Collect and follow up on NSF premium payments (Insured Drafts and Credit Card).
• Print and process all checks issued.
• Match and attach claim checks to files verifying payment approval.
• Post cash disbursement journals.
• Process stop payment requests.
• Daily filing of journal entries and paid bills.
• Assist with other accounting projects as needed.

Skills

Pleasant demeanor

Detail oriented

Multitasking

Communication skills

Bilingual (English/Spanish)

Education

High School diploma

Associate's degree in business or accounting

Tools

Excel

Word

Job description

Warrior Insurance Network is seeking a Direct Bill Assistant in our busy Chicago call center just south of Midway Airport. You will handle a high volume of inbound calls, collect payments, and respond to billing inquiries from insureds and internal teams, while supporting daily payment processing and reconciliations.

The role requires attention to detail, excellent communication, and multitasking ability. Bilingual English/Spanish is a plus; benefits and competitive compensation are offered.