Billing & Payments Specialist - Customer Care

First Chicago Insurance Company; Bedford Park (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Salaries

Training & Development

Medical and Dental

Telemedicine Benefit

401k with a generous company match

Paid Time Off and Paid Holidays

Tuition Reimbursement Training Program

Wellness Program

Fun company sponsored events

Job summary

First Chicago Insurance Company is seeking a Direct Bill Assistant for a busy call center located near Midway Airport to deliver excellent customer service and manage billing inquiries. The role involves handling high-volume calls, processing payments, and coordinating with underwriting on billing matters.

The position emphasizes accuracy in data entry, strong communication, and the ability to multitask. Competitive benefits accompany full-time employment opportunities.

Qualifications

• Pleasant phone demeanor is a must.
• Detail oriented and proficient in data entry required.
• Strong ability to multitask.
• Strong Communication skills.
• Proficiency with Excel and Word.

Responsibilities

• Handle high volume of inbound calls from insureds regarding billing.
• Take payment and billing questions by phone.
• Work with the underwriting department to resolve billing matters.
• Process payments received by mail, phone, walk-ins and online into billing systems.
• Process agent sweeps and policy EFT payments on a daily basis.
• Process premium returns via ACH to agents as needed.
• Close and reconcile all payment batches on a daily basis.
• Process premium refunds by reviewing all daily system reports.
• Collection and follow up on NSF premium payments.

Skills

Pleasant phone demeanor

Detail oriented

Multitask

Communication skills

Bilingual-English/Spanish

Education

High School education

Associates degree in business or accounting

Tools

Excel

Word

Job description

First Chicago Insurance Company is seeking a Direct Bill Assistant for a busy call center located near Midway Airport to deliver excellent customer service and manage billing inquiries. The role involves handling high-volume calls, processing payments, and coordinating with underwriting on billing matters.

The position emphasizes accuracy in data entry, strong communication, and the ability to multitask. Competitive benefits accompany full-time employment opportunities.