Direct Bill Assistant

Warrior Insurance Network

Bedford Park (IL)

On-site

USD 22,000 - 28,000

Full time

10 days ago

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Benefits offered by this job

Competitive salaries

Training & development

Medical and dental

Telemedicine benefit

401k with a generous company match

Paid time off and paid holidays

Tuition reimbursement programs

Wellness program

Company events

Job summary

Warrior Insurance Network in Bedford Park, IL is seeking a Direct Bill Assistant for our busy call center just a mile south of Midway Airport. You will deliver excellent customer service, collect payments and respond to billing inquiries from insureds and agents.

The position offers opportunities to grow in accounting/support functions, with training and a competitive benefits package. Strong data entry, multitasking, and phone skills are essential.

Qualifications

Pleasant phone demeanor
Detail oriented and proficient in data entry
Strong ability to multitask
Strong communication skills
Proficiency with Excel and Word

Responsibilities

Handle high volume of inbound calls from insureds regarding billing
Take payment and billing questions by phone
Work with the underwriting department to resolve billing matters
Process payments received by mail, phone, walk-ins and online into billing systems
Process agent sweeps and policy EFT payments on a daily basis
Process premium returns via ACH to agents as needed
Close and reconcile all payment batches on a daily basis
Process premium refunds by reviewing all daily system reports
Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
Print and process all checks issued
Loss and Premium refunds
Report all checks issued and voided to the bank for positive pay
Match and attach claim checks to files verifying approval of payment
Post cash disbursement journals
Process stop payment requests
Daily filing of journal entries, paid bills, other documents
Assist with other accounting projects as needed.

Skills

Pleasant phone demeanor

Detail oriented

Multitasking

Communication skills

Excel and Word proficiency

Education

High School diploma

Associate's degree in business or accounting

Tools

Excel

Word

Job description

We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession.

DUTIES & RESPONSIBILITIES:

Handle high volume of inbound calls from insureds regarding billing.
Take payment and billing questions by phone
Work with the underwriting department to resolve billing matters
Process payments received by mail, phone, walk-ins and online into billing systems
Process agent sweeps and policy EFT payments on a daily basis
Process premium returns via ACH to agents as needed
Close and reconcile all payment batches on a daily basis
Process premium refunds by reviewing all daily system reports
Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
Print and process all checks issued
Loss and Premium refunds
Report all checks issued and voided to the bank for positive pay
Match and attach claim checks to files verifying approval of payment
Post cash disbursement journals
Process stop payment requests
Daily filing of journal entries, paid bills, other documents
Assist with other accounting projects as needed.

QUALIFICATIONS REQUIRED:

Pleasant phone demeanor is a must!
Detail oriented and proficient in data entry required
Strong ability to multitask
Strong Communication skills
Proficiency with Excel and Word

PREFERRED:

High School education minimum with some accounting experience preferred
Associate's degree in business or accounting a plus
Bilingual- English/Spanish, a plus

Warrior Insurance Network (WIN) provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive: