Billing & Payments Specialist — Customer Care

Warrior Insurance Network; Bedford Park (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salaries

Training & development

Medical and dental

Telemedicine benefit

401k with a generous company match

Paid time off and paid holidays

Tuition reimbursement programs

Wellness program

Company events

Job summary

Warrior Insurance Network in Bedford Park, IL is seeking a Direct Bill Assistant for our busy call center just a mile south of Midway Airport. You will deliver excellent customer service, collect payments and respond to billing inquiries from insureds and agents.

The position offers opportunities to grow in accounting/support functions, with training and a competitive benefits package. Strong data entry, multitasking, and phone skills are essential.

Qualifications

• Pleasant phone demeanor
• Detail oriented and proficient in data entry
• Strong ability to multitask
• Strong communication skills
• Proficiency with Excel and Word

Responsibilities

• Handle high volume of inbound calls from insureds regarding billing
• Take payment and billing questions by phone
• Work with the underwriting department to resolve billing matters
• Process payments received by mail, phone, walk-ins and online into billing systems
• Process agent sweeps and policy EFT payments on a daily basis
• Process premium returns via ACH to agents as needed
• Close and reconcile all payment batches on a daily basis
• Process premium refunds by reviewing all daily system reports
• Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
• Print and process all checks issued
• Loss and Premium refunds
• Report all checks issued and voided to the bank for positive pay
• Match and attach claim checks to files verifying approval of payment
• Post cash disbursement journals
• Process stop payment requests
• Daily filing of journal entries, paid bills, other documents
• Assist with other accounting projects as needed.

Skills

Pleasant phone demeanor

Detail oriented

Multitasking

Communication skills

Excel and Word proficiency

Education

High School diploma

Associate's degree in business or accounting

Tools

Excel

Word

Job description

Warrior Insurance Network in Bedford Park, IL is seeking a Direct Bill Assistant for our busy call center just a mile south of Midway Airport. You will deliver excellent customer service, collect payments and respond to billing inquiries from insureds and agents.

The position offers opportunities to grow in accounting/support functions, with training and a competitive benefits package. Strong data entry, multitasking, and phone skills are essential.