Direct Bill Assistant

Warrior Insurance Network

Chicago (IL)

On-site

USD 22,000 - 28,000

Full time

9 days ago

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Benefits offered by this job

Competitive salaries

Training & development

Medical and Dental

Telemedicine Benefit

401k with company match

Paid time off and Paid holidays

Tuition reimbursement

Wellness program

Company-sponsored events

Job summary

Warrior Insurance Network is seeking a Direct Bill Assistant in our busy Chicago call center just south of Midway Airport. You will handle a high volume of inbound calls, collect payments, and respond to billing inquiries from insureds and internal teams, while supporting daily payment processing and reconciliations.

The role requires attention to detail, excellent communication, and multitasking ability. Bilingual English/Spanish is a plus; benefits and competitive compensation are offered.

Qualifications

High School education minimum; accounting experience preferred.
Associate's degree in business or accounting a plus.
Bilingual English/Spanish is a plus.

Responsibilities

Handle high volume of inbound calls from insureds regarding billing.
Take payment and billing questions by phone.
Work with underwriting to resolve billing matters.
Process payments received by mail, phone, walk-ins and online into billing systems.
Process agent sweeps and policy EFT payments daily.
Process premium returns via ACH to agents as needed.
Close and reconcile all payment batches daily.
Process premium refunds by reviewing daily system reports.
Collect and follow up on NSF premium payments (Insured Drafts and Credit Card).
Print and process all checks issued.
Match and attach claim checks to files verifying payment approval.
Post cash disbursement journals.
Process stop payment requests.
Daily filing of journal entries and paid bills.
Assist with other accounting projects as needed.

Skills

Pleasant demeanor

Detail oriented

Multitasking

Communication skills

Bilingual (English/Spanish)

Education

High School diploma

Associate's degree in business or accounting

Tools

Excel

Word

Job description

We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession.

DUTIES & RESPONSIBILITIES:

Handle high volume of inbound calls from insureds regarding billing.
Take payment and billing questions by phone
Work with the underwriting department to resolve billing matters
Process payments received by mail, phone, walk-ins and online into billing systems
Process agent sweeps and policy EFT payments on a daily basis
Process premium returns via ACH to agents as needed
Close and reconcile all payment batches on a daily basis
Process premium refunds by reviewing all daily system reports
Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
Print and process all checks issued
Loss and Premium refunds
Report all checks issued and voided to the bank for positive pay
Match and attach claim checks to files verifying approval of payment
Post cash disbursement journals
Process stop payment requests
Daily filing of journal entries, paid bills, other documents
Assist with other accounting projects as needed.

QUALIFICATIONS REQUIRED:

Pleasant phone demeanor is a must!
Detail oriented and proficient in data entry required
Strong ability to multitask
Strong Communication skills
Proficiency with Excel and Word

PREFERRED:

High School education minimum with some accounting experience preferred
Associate's degree in business or accounting a plus
Bilingual- English/Spanish, a plus

Warrior Insurance Network (WIN) provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive: