Billing & Patient Access Specialist

BayMark Health Services; New Bedford (MA); On-site; USD 26,174 - 33,062; Full time

Benefits offered by this job

401K match

Medical, Dental, Vision Insurance

Voluntary Worksite Benefits

Company paid Short & Long Term Disabil

Company paid Basic Life InsurancePaid

PTO

Bereavement Leave

Flexible Sick Time

Employee Referral Program

BayMark Perks Program

Jury Duty & Witness Duty Leave

BayMark University Learning

Job summary

BayMark Health Services, Health Care Resource Center in New Bedford, MA, is seeking a full-time Patient Access Representative / Patient Account Representative to perform administrative tasks with attention to detail. The role focuses on patient billing, invoice verification, and maintenance of billing records, ensuring efficient resolution of issues.

Responsibilities include reviewing accounts, verifying benefits, contacting payers, and reconciling daily money.

Qualifications

• High school diploma or equivalent with at least 2 years’ prior experience in a medical office setting.
• 2–4 years’ experience with Medicaid and PAC and commercial insurance (preferred)
• Excellent customer service skills and professional public presentation skills, including telephone etiquette.
• Knowledge of medical insurance claims procedures, documentation and records maintenance.
• Knowledge of medical billing procedures, gather and compile data into reports.
• Proficient in basic PC skills. Microsoft Word and Excel preferred.

Responsibilities

• Review, maintain, and process fiscal/account records and transactions related to patient’s accounts.
• Verify insurance benefits and billing information by terminal and/or telephone. Annotate accounts with insurance coverage and estimated patient shares.
• Contact third party payers for payment post billing.
• Resolve issues with payment and billing, authorization process.
• Reconcile daily money collected.
• Forward information as appropriate to expedite payment.
• Maintain accurate accounts, i.e. required signatures, proper account annotation, current demographics, and correspondence.
• Monitor insurance authorizations and claim rejections.
• Maintains fiscal records and/or worksheets for all calculations, extensions, and verifications related to record keeping for assigned patient’s accounts.
• Perform tasks consistent with authorization and billing requirements.
• Contact patients for payment of account or payment arrangements according to current policy.
• Manage revenue cycle, production logs, balances and collections for self‑pay clients.

Skills

Customer service

Communication skills

Multitasking

Public presentation skills

Proficient PC skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

BayMark Health Services, Health Care Resource Center in New Bedford, MA, is seeking a full-time Patient Access Representative / Patient Account Representative to perform administrative tasks with attention to detail. The role focuses on patient billing, invoice verification, and maintenance of billing records, ensuring efficient resolution of issues.

Responsibilities include reviewing accounts, verifying benefits, contacting payers, and reconciling daily money.