Billing & Customer Service Specialist

Spectrum; Zanesville (OH); On-site; USD 27,552,000 - 34,784,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative for our billing team. You will handle inbound calls, provide accurate product and account information, and maintain professional customer interactions in a fast-paced environment.

Successful candidates read, write, and speak English, with a high school diploma, and are available for varied schedules including nights, weekends, and holidays. Spectrum emphasizes customer focus, empathy, and teamwork.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends and holidays.
• Language: Read, write, speak and understand English.

Responsibilities

• Answer inbound billing inquiries by phone.
• Provide product knowledge and account support to Spectrum customers.
• Demonstrate empathy while resolving billing issues and meeting service standards.
• Escalate complex issues to appropriate teams as needed.

Skills

Communication

Time management

Multi-tasking

Problem-solving

Empathy

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Spectrum is seeking a Customer Service Representative for our billing team. You will handle inbound calls, provide accurate product and account information, and maintain professional customer interactions in a fast-paced environment.

Successful candidates read, write, and speak English, with a high school diploma, and are available for varied schedules including nights, weekends, and holidays. Spectrum emphasizes customer focus, empathy, and teamwork.