Business Client Service Representative, Spectrum Business

Spectrum; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

Spectrum is hiring for a billing and order-management specialist to support enterprise, SMB and residential accounts. You will process requests, ensure timely order entry, resolve billing inquiries, and coordinate cross-functional corrections while maintaining CRM data integrity.

Ideal candidates have 3+ years in telecom billing, 2+ years with ICOMS/CSG, and familiarity with Salesforce, Word and Excel. On-site role with flexible hours and MS Office proficiency required.

Qualifications

• Associate's degree in business or equivalent field required.
• 3+ years experience in telecommunications or cable industry.
• 2+ years experience with ICOMS/CSG billing and data entry.
• 2+ years experience with Salesforce or similar CRM systems.

Responsibilities

• Partner with clients to process move, add, or change requests across enterprise, SMB and residential bulk products.
• Oversee order management from post-sales to order entry within SLAs.
• Resolve billing disputes and inquiries with efficient research.
• Identify contract or billing discrepancies and coordinate corrections.
• Audit and update customer information for accurate reporting.
• Troubleshoot diverse issues and escalate root causes as needed.
• Maintain knowledge of products and services to provide informed assistance.
• Participate in quality coaching sessions and follow company policies.

Skills

English proficiency

Billing systems

Time management

Attention to detail

Education

Associate's degree in business or equivalent field

Tools

Salesforce

Microsoft Word

Excel

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

How You Will Make an Impact

• Partner with clients to process move, add or change requests across Enterprise, SMB and residential bulk products, including upgrades and account modifications
• Oversee order management from post-sales through order entry, ensuring timely service within departmental guidelines
• Review, research and resolve client concerns such as billing disputes, aging activity and disconnects, addressing inquiries efficiently
• Identify discrepancies in contract or billing systems and collaborate with internal teams to request and implement corrections
• Audit, validate and update customer information, keeping billing and CRM systems synchronized for accurate reporting
• Troubleshoot varying situations, engaging appropriate resources to meet customer commitments and resolve root causes
• Remain knowledgeable about supported products, services and systems to provide informed assistance
• Participate in quality coaching sessions to ensure efficient and effective customer interactions
• Communicate work-related concerns to supervisors and comply with departmental SLAs and company policies

Working Conditions

• Office environment
• Flexible hours may be required

What You Will Bring to Spectrum

Required Qualifications

Education

• Associate's degree in business or equivalent field

Experience

• 3 + years of telecommunications or cable industry knowledge
• 2 + years of ICOMS and/or CSG billing and data entry experience
• 2 + years of experience with Customer Relationship Management databases such as Salesforce
• Skills
• Read, write, speak and understand English
• Ability to learn quickly and handle multiple tasks simultaneously
• Strong organizational and prioritization skills for working under time constraints with minimal supervision
• Flexibility to work, day and evening hours as needed
• Effective understanding of billing systems
• Proficiency in Microsoft Word and Excel, and working knowledge of the Internet, email and browsers
• Team-oriented, self-motivated and dedicated approach with strong initiative
• Attention to detail, accuracy and excellent follow-up abilities

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.