Billing Operations & Revenue Assurance Analyst - Remote

Fidium; Manchester (NH); On-site; USD 75,000 - 114,000; Full time

Benefits offered by this job

401(k) matching

Medical, Rx, Dental and Vision

Disability insurance

Flexible spending account

Health savings account

Life insurance

Tuition reimbursement

Paid vacation and personal days

Paid holidays

Employee Assistance Program

Annual bonus program

Job summary

Fidium Fiber is seeking an experienced Billing Auditor to join its revenue assurance team. This exempt role focuses on auditing invoices, verifying pricing across product workbooks, contracts, and tariffs, and driving accurate retail billing for multiple business lines.

You will generate regular audits, report progress, resolve issues, and collaborate with cross-functional teams to reduce monthly adjustments. Remote-friendly with competitive benefits.

Qualifications

• Bachelor's degree or equivalent work experience.
• 7+ years experience in Revenue Assurance methods and procedures management.
• 10+ years knowledge of Billing Support Systems with emphasis on end user billing processes.
• SQL and data queries skills required.

Responsibilities

• To perform this position, an individual must have exceptional technical and analytical skills combined with strong customer service and should enjoy solving problems
• Identify and resolve billing problems that will recover $5M in new revenues annually.
• 2nd Tier support for CARE billing issues and escalations. Engage with strategic customers to address billing concerns and ensure the customer's confidence to pay balances.
• Effective management over submitted QCs to insure appropriate prioritization, accurate definition of financials/customers, and timely deployment
• Technical lead in defining and performing UAT on new products
• Coordinate process and generate accurate, auditable bill quality metrics each month in all Billing System
• Ensures adherence to all Corporate Billing and Revenue Assurance Policies.
• Provides input and implementation requirements on all new product or promotional initiatives as well as the retirement of products and contract implementation
• Lead and/or assist in the development and assessment of billing process improvements and automation opportunities.
• Work with the Regulatory department to ensure compliance with regulatory requirements
• Assist in Billing Dispute Resolution
• Track and manage Carrier AR, working with outside contractors to resolve issues
• Carrier disputes and collections

Skills

SQL

Data queries

Billing knowledge

Excel

PowerPoint

Communication

Team leadership

Analytical skills

Education

Bachelor's degree or equivalent work experience

Tools

PRISM

Kenan

Data360

Job description

Fidium Fiber is seeking an experienced Billing Auditor to join its revenue assurance team. This exempt role focuses on auditing invoices, verifying pricing across product workbooks, contracts, and tariffs, and driving accurate retail billing for multiple business lines.

You will generate regular audits, report progress, resolve issues, and collaborate with cross-functional teams to reduce monthly adjustments. Remote-friendly with competitive benefits.