Billing Operations Manager - Remote Team Lead

Transamerica; Cedar Rapids (IA); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

401k Match

Tuition Reimbursement

Employee Discounts

Job summary

Transamerica Corporation in Cedar Rapids, IA, is seeking a Manager for Group Billing Operations to lead remote teams handling premium processing, cash application, and billing support for employer‑sponsored benefits.

You will collaborate with offshore BPOs, brokers, customers, and internal partners to resolve issues, drive improvements, and ensure service excellence. Strong leadership, analytical and communication skills are essential.

Qualifications

• Bachelor’s degree in a business-related field or equivalent experience.
• Five years of experience working in an operations environment.
• Two years of supervisory/management experience.
• Problem-solving, analytical and decision-making skills.
• Written/verbal communication and interpersonal skills.
• Ability to handle multiple responsibilities under pressure.
• Ability to grasp technical and complex concepts and convey to staff and internal/external customers.
• Proficient using MS Office products.

Responsibilities

• Lead remote teams responsible for premium processing, cash application, and group billing operations.
• Set team objectives, establish priorities, and ensure operational goals are achieved.
• Manage team performance through coaching, development, performance reviews, and employee relations activities.
• Partner with offshore BPO teams, brokers, customers, and internal stakeholders to resolve billing issues and escalations.
• Oversee complex billing exceptions, payment discrepancies, and cash application processes.
• Analyze operational data and reporting to monitor performance and support business decisions.
• Identify and implement process improvements that enhance efficiency and customer experience.
• Foster strong cross-functional partnerships and ensure effective communication across teams.
• Ensure compliance with company policies, procedures, and operational standards.

Skills

Problem-solving

Analytical

Communication

Leadership

Time management

Education

Bachelor's degree in business or related field

Tools

MS Office

Job description

Transamerica Corporation in Cedar Rapids, IA, is seeking a Manager for Group Billing Operations to lead remote teams handling premium processing, cash application, and billing support for employer‑sponsored benefits.

You will collaborate with offshore BPOs, brokers, customers, and internal partners to resolve issues, drive improvements, and ensure service excellence. Strong leadership, analytical and communication skills are essential.