Remote Billing Operations Manager: Lead Premium Processing

Aegon; United States; Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Hybrid work

Travel opportunities

Annual bonus

Job summary

Aegon is seeking a Manager, Group Billing Operations to lead remote teams handling premium processing, cash application, and billing support for employer-sponsored benefits. You will partner with offshore BPO teams, customers, brokers and internal stakeholders to resolve issues, drive process improvements and ensure operational excellence.

You will coach and develop staff, manage performance, and ensure compliance with policies while delivering measurable results through data-driven insights.

Qualifications

• Bachelor’s degree or equivalent experience in a business-related field.
• Five years in an operations environment.
• Two years of supervisory/management experience.
• Strong problem-solving, analytical and decision-making skills.
• Excellent written/verbal communication and interpersonal skills.
• Ability to handle multiple responsibilities under pressure.
• Ability to grasp technical concepts and convey them to staff and customers.
• Proficient using MS Office products.

Responsibilities

• Lead remote teams responsible for premium processing, cash application, and group billing operations.
• Set team objectives, establish priorities, and ensure goals are achieved.
• Manage team performance through coaching, development, performance reviews, and employee relations activities.
• Partner with offshore BPO teams, brokers, customers, and internal stakeholders to resolve billing issues and escalations.
• Oversee complex billing exceptions, payment discrepancies, and cash application processes.
• Analyze operational data and reporting to monitor performance and support business decisions.
• Identify and implement process improvements that enhance efficiency and customer experience.
• Foster strong cross-functional partnerships and ensure effective communication across teams.
• Ensure compliance with company policies, procedures, and operational standards.

Skills

Problem-solving

Analytical thinking

Communication

Interpersonal skills

Education

Bachelor’s degree in business or equivalent experience

Tools

MS Office

Job description

Aegon is seeking a Manager, Group Billing Operations to lead remote teams handling premium processing, cash application, and billing support for employer-sponsored benefits. You will partner with offshore BPO teams, customers, brokers and internal stakeholders to resolve issues, drive process improvements and ensure operational excellence.

You will coach and develop staff, manage performance, and ensure compliance with policies while delivering measurable results through data-driven insights.