Billing Operations Manager (Hybrid)

Transamerica; Denver (CO); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Pension Plan

401k Match

Employee Stock Purchase Plan

Tuition Reimbursement

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Career Training & Development Occ

Job summary

Transamerica in Denver is seeking a Manager, Group Billing Operations to lead remote teams handling premium processing, cash application, and employer-sponsored billing support. You will drive performance, coordinate with offshore BPOs, brokers, and internal stakeholders to resolve issues and improve processes.

The role requires a business-related Bachelor's degree, 5+ years in operations, 2+ years in supervision, and strong analytical, communication, and MS Office skills.

Qualifications

• Bachelor’s degree in a business-related field or equivalent experience.
• Five years of experience in an operations environment.
• Two years of supervisory/management experience.
• Problem-solving, analytical and decision-making skills.
• Written/verbal communication and interpersonal skills.
• Ability to handle multiple responsibilities under pressure.
• Ability to grasp technical and complex concepts and convey to staff and internal/external customers.
• Proficient using MS Office products.

Responsibilities

• Lead remote teams responsible for premium processing, cash application, and group billing operations.
• Set team objectives, establish priorities, and ensure operational goals are achieved.
• Manage team performance through coaching, development, performance reviews, and employee relations activities.
• Partner with offshore BPO teams, brokers, customers, and internal stakeholders to resolve billing issues and escalations.
• Oversee complex billing exceptions, payment discrepancies, and cash application processes.
• Analyze operational data and reporting to monitor performance and support business decisions.
• Identify and implement process improvements that enhance efficiency and customer experience.
• Foster strong cross-functional partnerships and ensure effective communication across teams.
• Ensure compliance with company policies, procedures, and operational standards.

Job description

Transamerica in Denver is seeking a Manager, Group Billing Operations to lead remote teams handling premium processing, cash application, and employer-sponsored billing support. You will drive performance, coordinate with offshore BPOs, brokers, and internal stakeholders to resolve issues and improve processes.

The role requires a business-related Bachelor's degree, 5+ years in operations, 2+ years in supervision, and strong analytical, communication, and MS Office skills.