Billing Manager

WM (Waste Management); Windsor (CT); Hybrid; USD 90,000 - 120,000; Full time

Job summary

WM (Waste Management) is seeking a Billing Operations Leader to direct the billing team in delivering accurate, timely customer invoices. You will guide Supervisors, drive performance through data, and partner with Sales, Operations, Finance, and customers to resolve complex issues.

The role emphasizes process improvement, team development, and cross-functional work to improve cash flow and customer experience. Prior experience in billing and SOX-compliant environments is preferred.

Qualifications

• Bachelor's degree in Accounting, Business Administration, or similar; or GED with 4 years experience.
• Seven years of relevant work experience (in addition to education requirement).
• Strong leadership, communication, and cross-functional collaboration skills.
• Experience with Sarbanes-Oxley (SOX) compliance and internal controls.

Responsibilities

• Leads planning, prioritization, and execution of Billing activities to ensure accurate, timely invoices.
• Uses metrics to identify risks, errors, and opportunities for improvement.
• Establishes processes, controls, service levels, and quality standards; drives root-cause resolution.

Skills

People leadership

Communication

Analytical thinking

Time management

Stakeholder management

Education

Bachelor's degree in Accounting/Business Admin or similar

GED/High School Diploma + 4 years experience

Tools

Excel

Power BI

SQL

Smartsheet

Job description

WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

I. Job Summary

Leads Billing operations responsible for the complete, accurate, and timely delivery of customer invoices. Provides direction to Billing Supervisors, drives performance through data and controls, resolves complex billing issues, and partners across the business to improve customer experience, cash flow, and operational effectiveness.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Leads the planning, prioritization, and execution of Billing activities to ensure invoices are complete, accurate, timely, and aligned with customer requirements and department standards.
• Uses billing data, operational and financial metrics, and trend reporting to identify risks, recurring errors, capacity needs, and opportunities for measurable improvement.
• Establishes and monitors work processes, controls, service levels, and quality standards; drives corrective action, root-cause resolution, and continuous improvement.
• Provides direction, coaching, and leadership to Billing Supervisors and builds team capability through clear expectations, performance management, training, and development.
• Partners with Sales, Operations, Finance, Digital, Customer Experience, and customers to resolve complex or escalated billing issues and implement sustainable solutions.
• Oversees department staffing and talent needs, including selection, onboarding, coaching, training, succession planning, and performance evaluation. Provides input into termination, compensation, and promotion decisions.
• Direct supervision of 2+ full-time employees, including:
• Indirect supervisionof9+ full-time employees.

III. Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of supervisory employees. This includes:

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelors degree (accredited) in Accounting, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience.
• Experience: Seven years of relevant work experience (in addition toeducationrequirement).
• Nonerequired

C. Other Knowledge, Skills or Abilities Required

• Strong people leadership skills, including the ability to lead supervisors, set expectations, coach performance, develop talent, and drive accountability
• Clear and effective written and verbal communication, executive presence, and strong interpersonal skills; able to communicate complex billing issues and recommendations to customers and cross-functional stakeholders
• Strong organizational, prioritization, and time-management skills, with the ability to manage multiple workstreams, deadlines, escalations, and changing business needs simultaneously.
• Advanced analytical and problem-solving skills, including root-cause analysis, trend identification, development of corrective actions, and measurement of business results
• Ability to use operational and financial metrics to manage performance, evaluate billing accuracy and timeliness, identify risk, and influence decisions
• Advanced proficiency in Microsoft Excel, including pivot tables, lookups, data validation, and analysis of large data sets; experience with Power BI, SQL, Smartsheet, or similar reporting and collaboration tools is preferred
• Working knowledge of billing operations, accounting concepts, customer invoicing, reconciliation, aging and cash-flow impacts, and internal control requirements, including Sarbanes-Oxley compliance
• Ability to manage complex and specialized invoicing requirements, including customer portals, integrations, templates, work-order management systems, data mapping, testing, and implementation dependencies
• Strong customer-service and stakeholder-management skills, including the ability to manage difficult escalations, set clear expectations, negotiate practical solutions, and maintain professional relationships under pressure
• Ability to operate effectively in a changing environment, exercise sound judgment, work independently and collaboratively, and maintain accuracy and composure under pressure

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job is: hybrid offi