Billing Operations Associate — Elevate Customer Care

Safety Insurance Company; Boston (MA); On-site; USD 52,000 - 65,000; Full time

Job summary

Safety Insurance in Boston, MA is seeking an Associate Analyst for Billing Operations to join our in-person team five days a week at the downtown Boston office. You will handle a high volume of calls, provide information on billing and payments, and direct callers to the appropriate department.

You will document summaries in our billing system and perform basic maintenance on billing accounts as needed.

Qualifications

• College degree is preferred.
• Interest in learning about billing, payments and insurance.
• Reliable and a proven hard worker.
• Exceptional communication and interpersonal skills.
• Bilingual in Spanish or Portuguese a plus.

Responsibilities

• Answer and direct customer calls, resolving general billing questions.
• Route calls to the appropriate department.
• Provide accurate information on billing and payments.
• Document summaries of billing inquiries in the billing system.
• Perform basic maintenance on billing accounts as needed.
• Recognize when escalation is required and transfer accordingly.

Skills

Communication skills

Interpersonal skills

Bilingual Spanish or Portuguese

Education

College degree preferred

Job description

Safety Insurance in Boston, MA is seeking an Associate Analyst for Billing Operations to join our in-person team five days a week at the downtown Boston office. You will handle a high volume of calls, provide information on billing and payments, and direct callers to the appropriate department.

You will document summaries in our billing system and perform basic maintenance on billing accounts as needed.