Billing Ops Lead — Team Leadership & Service

Safety Insurance Company; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) employer contribution

Tuition reimbursement

On-site fitness center

Coffee and breakfast service

Hybrid work schedules

Employee Assistance Program

Job summary

Safety Insurance is seeking a Billing Operations Manager in Boston, MA to oversee customer service and billing operations, manage staff, resolve complex issues, and partner with other departments to meet department goals. This in-office role requires strong leadership, communication, problem-solving, productivity, and time-management skills.

This position offers a robust benefits package, hybrid work options, and a clear path for career growth within a leading Massachusetts insurer in downtown

Qualifications

• College degree or equivalent experience required.
• Customer service experience required.
• Strong analytical and problem-solving skills required.
• Strong communication skills required.
• Strong time-management, productivity, and organizational skills required.
• Billing and payment operations experience preferred.
• Supervisory experience preferred.
• MBA, CPCU, or AIC designation preferred.

Responsibilities

• Assigns and monitors team resources to ensure daily operations meet department goals
• Effectively trains, develops, and appraises staff
• Communicates effectively with staff, peers and senior management to articulate ideas, issues, and solutions
• Serves as the primary billing expert between the team and other segments of the organization
• Takes ownership and resolves any assignment presented to the billing team

Skills

Customer service

Communication

Analytical skills

Time management

Organizational skills

Problem solving

Education

College degree

MBA

CPCU

AIC designation

Job description

Safety Insurance is seeking a Billing Operations Manager in Boston, MA to oversee customer service and billing operations, manage staff, resolve complex issues, and partner with other departments to meet department goals. This in-office role requires strong leadership, communication, problem-solving, productivity, and time-management skills.

This position offers a robust benefits package, hybrid work options, and a clear path for career growth within a leading Massachusetts insurer in downtown