Billing Operations Analyst - AI-Driven & Automation (FTC)

Swap; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Swap is seeking a Billing Associate contractor (12 Month FTC) to support Swap’s day-to-day billing operations, with a focus on Shipping billing and customer onboarding. This hands-on role requires keen attention to detail and an interest in using systems, automation and AI to improve Finance operations.

This role suits a problem solver who thrives in a scale-up environment, comfortable handling strategic and transactional work, and ready to shape the role as Swap grows.

Qualifications

• 2+ years of experience in Billing or finance operations.
• Strong Excel skills and ability to work with large datasets.
• Strong numerical skills and attention to detail.
• Ability to investigate discrepancies and resolve issues.
• Experience with transactional or usage-based billing is a plus.
• Interest in systems, automation and AI in Finance.
• Good organizational and communication skills.
• Ability to work with minimal supervision in a fast-changing environment.
• Comfortable navigating ambiguity and change; proactive ownership.
• Comfortable in a fast-paced, evolving environment.

Responsibilities

• Manage Finance onboarding for new customers, including billing setup, Direct Debit mandates and customer information
• Support customer termination and churn processes, including termination fee calculations and coordination with Credit Control
• Perform first-invoice reviews and investigate initial billing discrepancies for newly onboarded customers
• Prepare and review Shipping billing calculations and resolve related customer and internal queries
• Perform billing reconciliations, investigate exceptions and maintain accurate billing records and supporting documentation
• Support implementation and testing of new billing tools designed to consolidate data and automate existing manual processes
• Support the adoption of automation and AI-driven workflows across billing, reconciliations and exception identification
• Provide general Billing and Credit Control support and contribute to improvements in processes, controls and data quality

Skills

Excel

Numerical skills

Attention to detail

Initiative

Communication skills

Job description

Swap is seeking a Billing Associate contractor (12 Month FTC) to support Swap’s day-to-day billing operations, with a focus on Shipping billing and customer onboarding. This hands-on role requires keen attention to detail and an interest in using systems, automation and AI to improve Finance operations.

This role suits a problem solver who thrives in a scale-up environment, comfortable handling strategic and transactional work, and ready to shape the role as Swap grows.