Billing Support Specialist (Invoice-to-Cash)

BayOne Solutions; United States; À distance; USD 58 000 - 96 000; Plein temps

Résumé du poste

BayOne Solutions is seeking a Billing Support Specialist for a remote 12-month contract to handle high-volume SaaS I2C inquiries. You will resolve billing questions, investigate payments, and provide clear customer resolutions, owning issues from open to close.

You'll collaborate with Billing, RevOps, Tax, Support, and Cash Application while leveraging Excel/Sheets, Stripe/NetSuite familiarity, and AI tools to streamline workflows in a remote US environment.

Qualifications

• 2–5 years of experience in AR, Billing Operations, O2C/I2C, Finance Operations, or high-volume customer operations.
• Customer-facing experience resolving billing or payment issues.
• Experience managing a ticket/case queue and multiple open issues.
• Strong Excel/Google Sheets skills — lookups, pivots, and reconciliation.
• Ability to understand how contracts translate into invoices.
• Strong attention to detail and written communication.
• SaaS or usage-based billing experience preferred.

Responsabilités

• Resolve high-volume customer billing and I2C inquiries within SLAs.
• Own escalations from Sales/GTM and coordinate across Billing, RevOps, Tax, and Support.
• Research payment issues, missing remittances, unapplied cash, credits, and discrepancies.
• Perform customer account reconciliations across payment processors, billing systems, and the GL.
• Support Collections and Cash Application with research and transactional work.
• Identify recurring process/system issues and escal them through resolution.
• Maintain clear, professional communication with customers and internal teams.

Connaissances

AR/O2C experience

Billing operations

High-volume customer operations

Excel/Google Sheets

Contracts to invoices understanding

AI tooling familiarity

Outils

Stripe

NetSuite

Tesorio

JIRA

Description du poste

Job Title: Billing Support Specialist (SaaS/Finance Ops)

Location: Remote

Duration: 12 months contract

Max Pay: $70/hr on w2

About the Role:

We’re looking for an Invoice-to-Cash (I2C) Support Specialist to join a fast-growing Finance Operations team. This is a customer-facing, high-volume billing support role focused on resolving billing questions, payment investigations, reconciliations, and internal escalations.

You’ll own issues from open to close, partnering with Billing, Sales, RevOps, Tax, Support, Collections, and Cash Application to research problems, find answers, and deliver clear customer resolutions.

This is a support and resolution role—not a collections portfolio role. You’ll have exposure to the broader I2C function while helping improve processes and workflows.

Key Responsibilities:

• Resolve high-volume customer billing and I2C inquiries within SLAs.
• Own escalations from Sales/GTM and coordinate across Billing, RevOps, Tax, and Support.
• Research payment issues, missing remittances, unapplied cash, credits, and discrepancies.
• Perform customer account reconciliations across payment processors, billing systems, and the GL.
• Support Collections and Cash Application with research and transactional work.
• Identify recurring process/system issues and escal them through resolution.
• Maintain clear, professional communication with customers and internal teams.

What We’re Looking For:

• 2–5 years of experience in AR, Billing Operations, O2C/I2C, Finance Operations, or high-volume customer operations.
• Customer-facing experience resolving billing or payment issues.
• Experience managing a ticket/case queue and multiple open issues.
• Strong Excel/Google Sheets skills — lookups, pivots, and reconciliation.
• Ability to understand how contracts translate into invoices.
• Strong attention to detail and written communication.
• Experience with Stripe, NetSuite, Tesorio, JIRA, or similar tools is a plus.
• SaaS or usage-based billing experience preferred.
• Comfortable working independently in a remote US environment.
• Experience using Claude or other AI tools to research, automate, and improve workflows is highly valued.