Billing Manager

Friedman Williams; Charlotte (NC); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Friedman Williams seeks a Billing Manager in Charlotte to lead the firm’s billing operations in a hybrid work environment. The role oversees a billing team, ensures timely client invoicing, and maintains e-billing platforms and reporting.

The ideal candidate has 5+ years of professional services billing experience, strong Excel skills, and a proven track record in process improvements and client service. Law firm familiarity is preferred.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Minimum five years billing experience within a professional services environment.
• At least two years in managing and developing billing professionals.
• Law firm billing experience strongly preferred.
• Experience with Elite 3E or a comparable legal billing system is highly preferred.
• Strong working knowledge of electronic billing platforms (Legal Tracker, CounselLink, TyMetrix 360, Passport, Ascent or similar).
• Advanced Microsoft Excel skills with data analysis and reporting abilities.

Responsibilities

• Manage daily billing operations, ensuring timely and accurate client invoicing.
• Lead, mentor, train, and develop a team of billing professionals.
• Partner with attorneys and staff to resolve billing inquiries and issues.
• Ensure compliance with outside counsel guidelines and client-specific requirements.
• Oversee e-billing platforms and maintain client instructions and billing rates.
• Collaborate with accounting to ensure proper coding and financial reporting.
• Identify opportunities to improve workflows and implement efficiencies.
• Provide backup support for key accounting and billing functions.

Skills

Leadership

Billing management

Excel

Communication

Team development

Education

Bachelor’s degree in Accounting, Finance, or Business Administration

Tools

Elite 3E

Legal Tracker

CounselLink

TyMetrix 360

Passport

Ascent

Job description

Billing Manager Charlotte North Carolina

Job ID: 21439

Billing Manager (Hybrid) Law Firm

Our client, a well-established and highly respected law firm, is seeking an experienced Billing Manager to lead its billing operations in a hybrid work environment. This is an excellent opportunity for a hands-on leader who enjoys managing people, improving processes, and partnering with attorneys and firm leadership to ensure accurate, timely, and client-focused billing operations.

The Billing Manager will oversee the firm’s day-to-day billing department, supervise a team of billing professionals, and serve as the primary resource for billing systems, e-billing platforms, reporting, and process improvements. The ideal candidate will have prior law firm billing management experience, exceptional leadership skills, and expertise with legal billing software and e-billing platforms.

Key Responsibilities

• Manage the firm’s daily billing operations, ensuring timely and accurate client invoicing while meeting billing deadlines.
• Lead, mentor, train, and develop a team of billing professionals, fostering a collaborative and high-performing environment.
• Partner with attorneys, clients, and administrative staff to resolve billing inquiries, discrepancies, and client account issues.
• Ensure compliance with outside counsel billing guidelines and client-specific billing requirements.
• Oversee the firm’s e-billing operations, including maintaining billing systems, client instructions, billing rates, and electronic invoice submissions.
• Maintain and administer e-billing platforms, including Legal Tracker, CounselLink, TyMetrix 360, Passport, Ascent, and other client billing portals.
• Generate and review prebills, billing reports, and audit reports to ensure billing accuracy and identify opportunities for improvement.
• Collaborate with the accounting team to ensure proper coding of expenses and accurate financial reporting.
• Maintain accurate billing records, payment information, and financial documentation in accordance with firm policies and accounting standards.
• Identify opportunities to improve billing workflows, streamline processes, and enhance operational efficiencies.
• Serve as a resource for billing system questions and assist with special projects as assigned.
• Ensure compliance with firm policies, client guidelines, and legal billing requirements.
• Provide backup support for key accounting and billing functions as needed.

Leadership Responsibilities

• Supervise and develop the billing team through coaching, mentoring, and performance management.
• Promote accountability, collaboration, and exceptional client service.
• Establish best practices and standard operating procedures to improve consistency and efficiency.
• Lead process improvement initiatives and help implement new technologies and reporting tools.
• Partner with firm leadership to support strategic operational initiatives.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred, or an equivalent combination of education and experience.
• Minimum of five years of billing experience within a professional services environment.
• At least two years of experience managing and developing billing professionals.
• Law firm billing experience is strongly preferred.
• Experience with Elite 3E or a comparable legal billing system is highly preferred.
• Strong working knowledge of electronic billing platforms, including Legal Tracker, CounselLink, TyMetrix 360, Passport, Ascent, and similar systems.
• Strong understanding of legal billing procedures, accounting principles, and financial reporting.
• Advanced Microsoft Excel skills with the ability to analyze data and generate meaningful reports.
• Excellent organizational, analytical, and problem‑solving skills.
• Outstanding written and verbal communication abilities with a strong customer service mindset.
• Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Experience leading process improvements and implementing operational efficiencies.
• Ability to work occasional evenings, weekends, or travel as business needs require.

Ideal Candidate

The ideal candidate is a proactive, detail-oriented billing leader who thrives in a fast-paced law firm environment. They possess exceptional communication and leadership skills, enjoy mentoring teams, and have a proven track record of improving billing operations while delivering outstanding service to attorneys and clients. This individual is comfortable balancing day-to-day management responsibilities with strategic process improvements and is committed to accuracy, efficiency, and continuous improvement.

Location

Hybrid

Industry

Legal / Law Firm

Tagged as: Billing Manager