Billing Manager

LHH; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

LHH in Charlotte seeks an experienced Billing Manager to lead its billing operations team. You will oversee the full billing cycle, ensure accuracy, and drive process improvements to meet client billing requirements.

The role involves mentoring staff, partnering with attorneys and leadership, and optimizing billing efficiency in a fast-paced environment.

Qualifications

• Bachelor's degree preferred.
• 5+ years of legal billing experience.
• Experience leading a billing team and collaborating with attorneys.

Responsibilities

• Oversee the daily operations of the billing department, including workload distribution and team performance.
• Manage, coach, and develop a team of billing specialists and coordinators.
• Ensure timely and accurate preparation, review, and submission of client invoices.
• Act as the primary escalation point for complex billing issues and client inquiries.
• Collaborate with attorneys, partners, and business leaders to ensure adherence to client billing guidelines and outside counsel requirements.
• Monitor billing workflows, identify process improvement opportunities, and implement best practices.
• Review and analyze billing metrics, aging reports, write-offs, and collection trends.
• Maintain compliance with firm policies and client-specific billing arrangements.
• Support month-end and year-end billing close processes.
• Assist with system enhancements, process automation initiatives, and billing software optimization.

Skills

Leadership

Analytical thinking

Communication

Organizational skills

Excel

Education

Bachelor's degree

Tools

LEDES formats

Electronic billing systems

Billing software

Job description

A well-established professional services organization is seeking an experienced Billing Manager to lead its billing operations team. This position is responsible for overseeing the full billing cycle, ensuring accuracy and compliance with client billing requirements, driving process improvements, and managing a team of billing professionals.

This is an excellent opportunity for a seasoned legal billing leader who enjoys mentoring staff, partnering with attorneys and leadership teams, and improving billing efficiency in a fast-paced environment.

Responsibilities

• Oversee the daily operations of the billing department, including workload distribution and team performance.
• Manage, coach, and develop a team of billing specialists and coordinators.
• Ensure timely and accurate preparation, review, and submission of client invoices.
• Act as the primary escalation point for complex billing issues and client inquiries.
• Collaborate with attorneys, partners, and business leaders to ensure adherence to client billing guidelines and outside counsel requirements.
• Monitor billing workflows, identify process improvement opportunities, and implement best practices.
• Review and analyze billing metrics, aging reports, write-offs, and collection trends.
• Maintain compliance with firm policies and client-specific billing arrangements.
• Support month-end and year-end billing close processes.
• Assist with system enhancements, process automation initiatives, and billing software optimization.

Qualifications

• Bachelor's degree preferred.
• 5+ years of legal billing experience required.
• Previous leadership or management experience overseeing a billing team.
• Strong understanding of legal billing processes, e-billing platforms, and client billing guidelines.
• Experience partnering with attorneys, partners, or professional services leadership.
• Knowledge of LEDES billing formats and electronic billing systems.
• Strong analytical, problem-solving, and organizational skills.
• Advanced proficiency with Microsoft Excel and billing/accounting software.
• Excellent communication and team leadership abilities.
• Competitive salary based on experience

Qualified candidates should have a combination of legal billing expertise and proven people management experience, with the ability to lead a team while driving operational excellence and client service.