Billing & Licensing Specialist

City of Surprise; Surprise (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Surprise is seeking a Customer Service & Billing Clerk to assist residents with utility and general billing, collect payments, and process business license applications.

You will explain City policies and Arizona statutes, perform data entry for licenses, analyze billing data, prepare reports, and prepare customer communications in a friendly walk-in and online environment. This position requires accuracy, reliability, and strong interpersonal skills.

Qualifications

• High school diploma or GED
• Two years of licensing, cashiering, or customer service experience in utility billing
• Arizona Driver License required

Responsibilities

• Provide customer service assistance and process payments for residents and the general public for utility and general billing, business licenses, and other city services.
• Process applications for City services and licenses.
• Explain Arizona state statutes, City ordinances, policies, and procedures related to assigned area.
• Perform complex data entry for licenses and analyze data to determine issues with billings.
• Compile reports and create customer correspondence.
• Conduct research and perform basic quantitative quality assurance reviews.

Skills

Customer service

Data entry

Billing analysis

Policy interpretation

Communication

Education

High school diploma or GED

Two years of licensing, cashiering, or customer service experience

Job description

The City of Surprise is seeking a Customer Service & Billing Clerk to assist residents with utility and general billing, collect payments, and process business license applications.

You will explain City policies and Arizona statutes, perform data entry for licenses, analyze billing data, prepare reports, and prepare customer communications in a friendly walk-in and online environment. This position requires accuracy, reliability, and strong interpersonal skills.