BUSINESS COMPLIANCE SPECIALIST

City of Surprise; Surprise (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

The City of Surprise is seeking a Customer Service & Billing Clerk to assist residents with utility and general billing, collect payments, and process business license applications.

You will explain City policies and Arizona statutes, perform data entry for licenses, analyze billing data, prepare reports, and prepare customer communications in a friendly walk-in and online environment. This position requires accuracy, reliability, and strong interpersonal skills.

Qualifications

• High school diploma or GED
• Two years of licensing, cashiering, or customer service experience in utility billing
• Arizona Driver License required

Responsibilities

• Provide customer service assistance and process payments for residents and the general public for utility and general billing, business licenses, and other city services.
• Process applications for City services and licenses.
• Explain Arizona state statutes, City ordinances, policies, and procedures related to assigned area.
• Perform complex data entry for licenses and analyze data to determine issues with billings.
• Compile reports and create customer correspondence.
• Conduct research and perform basic quantitative quality assurance reviews.

Skills

Customer service

Data entry

Billing analysis

Policy interpretation

Communication

Education

High school diploma or GED

Two years of licensing, cashiering, or customer service experience

Job description

SUMMARY

Incumbents provide customer service assistance and process payments for residents and the general public for utility and general billing, business licenses, and other city services in an online and walk-in environment. This position is responsible for processing applications for various City services and licenses, providing explanations and interpretations of Arizona state statutes, City ordinances, policies, and procedures related to assigned area. Additionally, this position performs complex data entry for licenses, analyzes data to determine issues with billings, compiles reports, creates customer correspondence, conducts research, and performs basic quantitative quality assurance reviews.

EDUCATION and/or EXPERIENCE

High school diploma or G.E.D, and two years of business licensing, cashiering, or customer service experience in utility billing sufficient to successfully perform the essential duties of the job such as those listed above.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have at the time of hire and be able to maintain a valid Arizona Driver License.

SELECTION PROCESS

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview.

Successful candidates will receive a post-offer; pre-employment background screening to include:

• Criminal Background Screening


• Drug Screen


• Education & Experience Verification


• E-Verify


• Fingerprinting


• 39-Month Motor Vehicle Department Records Check

The City of Surprise is an EEO/ADA reasonable accommodation employer.