Billing Exceptions Lead – SAP Analytics & Process Improvement

Vistra Retail Operations Company; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Vistra Energy is seeking an Exception Specialist for Transaction Management and Billing. The role focuses on SAP-based analysis, root-cause identification, and corrective actions to ensure timely, accurate customer billing. You will lead exception resolution and contribute to process improvements within Revenue Operations.

Responsibilities include applying advanced analytics, scripting in SAP, and supporting special projects while mentoring teammates and ensuring smooth TM and Billing operations.

Qualifications

• High School diploma or equivalent required.
• 3-5 years experience in business environment.
• Energy industry knowledge preferred.
• Excellent oral, written and electronic communication.
• Proficiency in MS office with advanced Excel skills.
• Proficiency with database structures, Access and SharePoint.
• Excellent analytical skills, attention to detail and problem solving.
• Experience gained through college degree programs and/or certifications is applicable to above skills.

Responsibilities

• Proactively build knowledge of advanced analytical techniques to ascertain intra-day exception management performance vs. key business metrics for both Transaction Management and Billing.
• Resolve critical SAP batch process failures through running of approved customized scripts.
• Write complex SQVI or excel scripts when needed.
• Assist with special projects, incident resolution or production work backlogs (as necessary to meet critical production challenges).
• Build understanding and appropriate application of an expanded toolbox of advanced transaction codes to perform tasks and retrieve information from SAP; Review functional specs to ensure that any new SAP functionality added will not cause any downstream issues and design is solid.
• Assist with training other Exception Specialists on various topics and best practices.
• Demonstrate solid understanding of Revenue Operations that impact TM and billing, market transactions, workflows and replication, SLC life cycle and change management procedures.

Skills

Analytical skills

Attention to detail

Problem solving

Communication

Education

High School diploma or equivalent

Tools

SAP

Excel

Access

SharePoint

SQVI

Job description

Vistra Energy is seeking an Exception Specialist for Transaction Management and Billing. The role focuses on SAP-based analysis, root-cause identification, and corrective actions to ensure timely, accurate customer billing. You will lead exception resolution and contribute to process improvements within Revenue Operations.

Responsibilities include applying advanced analytics, scripting in SAP, and supporting special projects while mentoring teammates and ensuring smooth TM and Billing operations.