Billing Exceptions Investigator

Florida Power & Light; West Palm Beach (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

Florida Power & Light Company is seeking an experienced Billing Analyst to conduct detailed investigations of customer accounts and resolve complex billing exceptions. You will enter billing adjustments, analyze data from multiple systems, and ensure accurate revenue posting.

The role requires independent work, strong problem solving, and proactive communication with field groups and external customers to resolve outstanding issues and maintain customer satisfaction.

Qualifications

• High School Diploma or GED required.
• 3+ years of experience in related role.
• Associate's Degree preferred.
• Bachelor's Degree preferred.
• Six Sigma Yellow Belt certification preferred.

Responsibilities

• Conducts detailed review and analysis of billing exceptions and completes billing adjustments
• Conducts analysis to understand billing implications and calculates re-billings in order to ensure billing accuracy and appropriate revenue posting
• Acquires and analyzes data from multiple systems to complete timely and accurate billing investigations
• Collaborates with field groups to initiate investigations to resolve billing issues and performs entry-level analysis to interpret data from the field in order to resolve and update records and re-bill the customer's account
• Coordinates with other departments to resolve complex billing and critical account maintenance issues
• Facilitates rapid resolution of billing exceptions
• Follows-up with external customers to gather information and resolve exceptions
• Maintains integrity of systems to support timely and accurate billing
• Ensures problems are investigated and corrected before incorrect bills are issued
• Updates customer accounts to prevent further billing exceptions and ensure customer satisfaction.
• Performs other job-related duties as assigned

Education

High School Grad / GED

Associate's Degree

Bachelor's Degree

Six Sigma Yellow Belt Certified

Job description

Florida Power & Light Company is seeking an experienced Billing Analyst to conduct detailed investigations of customer accounts and resolve complex billing exceptions. You will enter billing adjustments, analyze data from multiple systems, and ensure accurate revenue posting.

The role requires independent work, strong problem solving, and proactive communication with field groups and external customers to resolve outstanding issues and maintain customer satisfaction.