SAP Billing Operations Analyst (SME)

UGI Utilities Inc.; Denver (Lancaster County); On-site; USD 75,000 - 100,000; Full time

Job summary

UGI Utilities, Inc. is seeking a Billing Operations Analyst to monitor and resolve billing data exceptions, maintain user access, and track meter-to-cash activities through BPEM case management to ensure accurate billing outcomes.

This position serves as the SAP subject matter expert for back-office billing functions, troubleshooting system defects, leading UAT, and developing training materials and job aids for staff.

Qualifications

• Bachelor's degree or associate degree with business, analytics, or financial concentration preferred.
• 2+ years of SAP ECC and/or related field experience preferred.
• Proven technical aptitude to leverage applications and software tools (SAP, BDEx, SharePoint, Excel, PowerPoint).

Responsibilities

• Maintain BDEx user access, permissions, and recommend configuration changes across billing systems to ensure accurate workflow routing
• Generate and monitor daily/weekly exception reports (Torch, BLADE) to identify billing anomalies, failed transactions, and data integrity issues; assess impacts and prioritize resolutions
• Analyze billing exceptions to determine root cause (data, configuration, system defect or user error), select the appropriate resolution approach and prioritize work based on dollar, customer and bill-window impact
• Identify recurring exception patterns and recommend process or system improvements to reduce future occurrences
• Serve as SAP system SME for billing modules; design UAT scenarios and publish job aids and desk procedures; deliver training sessions to staff; liaison between billing operations and IT on ECC and BOBJ issues

Skills

Analytical thinking

Communication skills

Team player

Problem solving

Multitasking

Education

Bachelor's or associate degree in business/analytics/finances

Tools

SAP

BDEx

SharePoint

Excel

PowerPoint

Job description

UGI Utilities, Inc. is seeking a Billing Operations Analyst to monitor and resolve billing data exceptions, maintain user access, and track meter-to-cash activities through BPEM case management to ensure accurate billing outcomes.

This position serves as the SAP subject matter expert for back-office billing functions, troubleshooting system defects, leading UAT, and developing training materials and job aids for staff.