Billing Exceptions Lead

Vistra Retail Operations Company; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Vistra Energy is seeking an Exception Specialist for Transaction Management and Billing. The role focuses on SAP-based analysis, root-cause identification, and corrective actions to ensure timely, accurate customer billing. You will lead exception resolution and contribute to process improvements within Revenue Operations.

Responsibilities include applying advanced analytics, scripting in SAP, and supporting special projects while mentoring teammates and ensuring smooth TM and Billing operations.

Qualifications

• High School diploma or equivalent required.
• 3-5 years experience in business environment.
• Energy industry knowledge preferred.
• Excellent oral, written and electronic communication.
• Proficiency in MS office with advanced Excel skills.
• Proficiency with database structures, Access and SharePoint.
• Excellent analytical skills, attention to detail and problem solving.
• Experience gained through college degree programs and/or certifications is applicable to above skills.

Responsibilities

• Proactively build knowledge of advanced analytical techniques to ascertain intra-day exception management performance vs. key business metrics for both Transaction Management and Billing.
• Resolve critical SAP batch process failures through running of approved customized scripts.
• Write complex SQVI or excel scripts when needed.
• Assist with special projects, incident resolution or production work backlogs (as necessary to meet critical production challenges).
• Build understanding and appropriate application of an expanded toolbox of advanced transaction codes to perform tasks and retrieve information from SAP; Review functional specs to ensure that any new SAP functionality added will not cause any downstream issues and design is solid.
• Assist with training other Exception Specialists on various topics and best practices.
• Demonstrate solid understanding of Revenue Operations that impact TM and billing, market transactions, workflows and replication, SLC life cycle and change management procedures.

Skills

Analytical skills

Attention to detail

Problem solving

Communication

Education

High School diploma or equivalent

Tools

SAP

Excel

Access

SharePoint

SQVI

Job description

Job Summary This position is responsible for conducting analysis within an SAP operating system to identify root causes for transaction management or billing related errors and to document and provide corrective actions to allow for timely and accurate billing of customers accounts. This individual will be accountable for leading and/or managing of the exception specialist for TM and Billing. This team will be accountable for identifying opportunities for processing improvement to prevent recurring problems as well as work thru special projects and/or incidents.

Job Description Key Accountabilities

• Proactively build knowledge of advanced analytical techniques to ascertain intra-day exception management performance vs. key business metrics for both Transaction Management and Billing
• Resolve critical SAP batch process failures through running of approved customized scripts
• Write complex SQVI or excel scripts when needed.
• Assist with special projects, incident resolution or production work backlogs (as necessary to meet critical production challenges)
• Build understanding and appropriate application of an expanded toolbox of advanced transaction codes to perform tasks and retrieve information from SAP; Review functional specs to ensure that any new SAP functionality added will not cause any downstream issues and design is solid.
• Assist with training other Exception Specialists on various topics and best practices.
• Demonstrate solid understanding of Revenue Operations that impact TM and billing, market transactions, workflows and replication, SLC life cycle and change management procedures.

Education, Experience. & Skill Requirements

• High School diploma or equivalent required
• 3-5 years experience in business environment
• Energy industry knowledge preferred
• Excellent oral, written and electronic communication
• Proficiency in MS office with advanced Excel skills
• Proficiency with database structures, Access and SharePoint
• Excellent analytical skills, attention to detail and problem solving
• Experience gained through college degree programs and/or certifications is applicable to above skills

Key Metrics

• Diagnose and resolve TM, billing and invoicing escalations. Assist Exception Specialists to analyze, determine root cause, and help develop solutions for Transaction Management and billing errors in general, including BPEM and Un-invoiced conditions; analyze replication issues, perform billing adjustments, rebills, locks and blocks.
• Conduct UAT and relay recommendations to management; analyze and resolve complex issues; interpret customer information to set up complex accounts in SAP.

Job Family

Customer Service Company

Locations

Irving, Texas Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at [e-mail] to make a request.