Billing Exceptions Lead

TXU Energy (Vistra Corp); Irving (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Vistra Retail Operations Company in Irving, TX seeks an analyst to conduct SAP-based analysis to identify root causes of transaction management or billing errors and to document corrective actions for accurate customer billing.

The role leads or supports exception specialists for TM and Billing, drives process improvements, and handles special projects or incidents to prevent recurring problems. Strong Excel, Access, and SharePoint skills are required.

Qualifications

• High School diploma or equivalent required.
• 3-5 years experience in business environment preferred.
• Energy industry knowledge preferred.

Responsibilities

• Proactively build knowledge of advanced analytical techniques to ascertain intra-day exception management performance vs. key business metrics for both Transaction Management and Billing.
• Resolve critical SAP batch process failures through running of approved customized scripts.
• Write complex SQVI or Excel scripts when needed.
• Assist with special projects, incident resolution or production work backlogs (as necessary to meet critical production challenges)
• Build understanding and appropriate application of an expanded toolbox of advanced transaction codes to perform tasks and retrieve information from SAP; Review functional specs to ensure that any new SAP functionality added will not cause any downstream issues and design is solid.
• Assist with training other Exception Specialists on various topics and best practices.
• Demonstrate solid understanding of Revenue Operations that impact TM and billing, market transactions, workflows and replication, SLC life cycle and change management procedures.

Skills

Advanced Excel

SQVI/SQL queries

Attention to detail

Education

High School diploma or equivalent

Tools

MS Access

SharePoint

Job description

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available.

Job Summary

This position is responsible for conducting analysis within an SAP operating system to identify root causes for transaction management or billing related errors and to document and provide corrective actions to allow for timely and accurate billing of customers accounts. This individual will be accountable for leading and/or managing of the exception specialist for TM and Billing. This team will be accountable for identifying opportunities for processing improvement to prevent recurring problems as well as work thru special projects and/or incidents.

Job Description

Key Accountabilities

• Proactively build knowledge of advanced analytical techniques to ascertain intra-day exception management performance vs. key business metrics for both Transaction Management and Billing
• Resolve critical SAP batch process failures through running of approved customized scripts
• Write complex SQVI or excel scripts when needed.
• Assist with special projects, incident resolution or production work backlogs (as necessary to meet critical production challenges)
• Build understanding and appropriate application of an expanded toolbox of advanced transaction codes to perform tasks and retrieve information from SAP; Review functional specs to ensure that any new SAP functionality added will not cause any downstream issues and design is solid.
• Assist with training other Exception Specialists on various topics and best practices.
• Demonstrate solid understanding of Revenue Operations that impact TM and billing, market transactions, workflows and replication, SLC life cycle and change management procedures.

Education, Experience. & Skill Requirements

• High School diploma or equivalent required
• 3-5 years experience in business environment
• Energy industry knowledge preferred
• Excellent oral, written and electronic communication
• Proficiency in MS office with advanced Excel skills
• Proficiency with database structures, Access and SharePoint
• Excellent analytical skills, attention to detail and problem solving
• Experience gained through college degree programs and/or certifications is applicable to above skills

Key Metrics

• Diagnose and resolve TM, billing and invoicing escalations. Assist Exception Specialists to analyze, determine root cause, and help develop solutions for Transaction Management and billing errors in general, including BPEM and Un-invoiced conditions; analyze replication issues, perform billing adjustments, rebills, locks and blocks.
• Conduct UAT and relay recommendations to management; analyze and resolve complex issues; interpret customer information to set up complex accounts in SAP.

Job Family

Customer Service

Company

Vistra Retail Operations Company

Locations

Irving, Texas

Texas

We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.