Billing & Payments Specialist - Customer Accounts

Sharyland Water Supply; Palmhurst (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k)

Life Insurance

Competitive Salary

Paid Time Off

Job summary

Sharyland Water Supply is seeking an entry-level Billing Clerk to support daily billing, maintain customer accounts, and handle payments and inquiries. The role emphasizes accuracy, teamwork, and clear communication in a small accounts services team.

Onsite work in the service area, with a Monday–Friday schedule (8:00–5:00 or 9:00–6:00) and occasional overtime. Bilingual Spanish/English is preferred to assist a diverse customer base.

Qualifications

• Strong customer service, communication, and attention to detail.
• Comfortable with Microsoft Office and general office software.
• Organized, dependable, and able to work independently and with a team.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Support daily billing cycles by reviewing meter/billing data and resolving discrepancies.
• Set up and maintain customer accounts (new service, transfers, cancellations, name/address changes).
• Verify and apply payments from approved channels and assist with billing or payment questions.
• Help manage due dates, penalties, delinquency processing, and billing-related records.
• Document and track issues in the helpdesk system; research concerns and process approved adjustments.
• Prepare routine reports, letters, and customer notices.

Skills

Customer service

Communication

Attention to detail

MS Office

Teamwork

Bilingual Spanish/English

Tools

None

Job description

Sharyland Water Supply is seeking an entry-level Billing Clerk to support daily billing, maintain customer accounts, and handle payments and inquiries. The role emphasizes accuracy, teamwork, and clear communication in a small accounts services team.

Onsite work in the service area, with a Monday–Friday schedule (8:00–5:00 or 9:00–6:00) and occasional overtime. Bilingual Spanish/English is preferred to assist a diverse customer base.